Senior Implementation Analyst

Job Title: Senior Implementation Analyst

Reporting to: Senior Director, Client Relations

Are you the right applicant for this opportunity Find out by reading through the role overview below.

About HRSoft, Inc.: At HRSoft, Inc, we are driven by our core values of Innovation, Customer Focus, Continuous Improvement, Integrity, Teamwork, and Workforce Wellbeing. HRSoft, Inc. is a leading provider of cloud-based compensation, rewards, and talent management solutions. Our innovative software helps organizations optimize their human capital by simplifying and automating complex HR processes. We are committed to delivering exceptional service and value to our clients, ensuring their success in managing and engaging their workforce.

Position Overview: The Senior Implementation Analyst is a key member of the HRSoft Professional Services team, responsible for supporting the successful deployment of our cloud-based products for clients. You will work as part of an account implementation team, collaborating closely with a Project Manager to execute implementation activities, including SQL reporting, quality assurance, configuration, and requirements analysis.

This role involves understanding clients' unique business requirements, translating those requirements into effective software solutions, and supporting a seamless implementation from project kickoff through go-live. The Senior Implementation Analyst brings prior experience implementing SaaS, HRIS, payroll, or similar enterprise software and is expected to apply that experience to navigate implementation requirements and client needs effectively.

The Senior Implementation Analyst plays an important role in delivering a high-quality customer experience, supporting successful project outcomes, and contributing their implementation expertise to the broader Professional Services team.

Key Responsibilities:

• Gather customer requirements and perform hands-on configuration of HRSoft products to meet client needs.
• Clearly understand, conceptualize, document, and execute project plans, managing the document repository for customers.
• Assist in the documentation of project and client-related activities.
• Participate in client support activities, addressing more complex investigative support issues escalated to your team.
• Collaborate with clients to ensure their business requirements are accurately captured and implemented.
• Develop and execute project timelines and milestones to ensure timely delivery.
• Provide training and support to clients during the implementation process.
• Conduct data analysis and migration to ensure accurate data integration.
• Troubleshoot and resolve any issues that arise during the implementation phase.
• Demonstrate excellent mathematical and statistical skills.
• Utilize programming languages and concepts, including writing and understanding pseudo code.
• Work closely with cross-functional teams, including Sales, Product Development, and Customer Support, to deliver seamless implementations.
• Continuously improve implementation processes and methodologies to enhance efficiency and client satisfaction.
• Perform other duties as assigned.

Qualifications:

? Knowledge of programming languages and SQL preferred

? 1-4 experience with an IT/Software SaaS company, working knowledge of SaaS and SQL Or1 – 2 years' experience as a Compensation Analyst working with quarterly or annual focal plans

? Understanding of the fundamentals of web development like Client-side, Server-side, Protocols

? Understanding of Cascading Style Sheet, HTML5, and JavaScript

? Familiarity with any Content Management System like WordPress, Drupal is a plus

? Understanding of RDBMS Concepts like Table, Normalization, Constraints, Primary Key, Foreign Key, and JOINS is desirable

Ability to effectively solve issues with outside-the-box solutions

? Understanding of how responsive design works complex, technical concepts effectively to a non-technical audience

Ability to communicate

? Ability to analyze problems and provide potential solutions. Ability to analyze and document business processes.

? Be able to effectively communicate with technical development teams and with client teams about client requirements

? Strong client and service orientation and high level of passion for service excellence

? Excellent organization and time management skills with the ability to multi-task effectively prioritize deliverables and function in a flexible environment and delivering completed work on time and with accuracy

? Proficiency in Google suite required

? Proficiency in SQL required

Benefits:

• 100% up to 3%, max of $1,000 401(k) contribution
• $300 Thrive bucks
• Flexible time off

HRSoft, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetics, or any other characteristic protected by federal, state, or local laws. xhyhwjd We are committed to creating a diverse and inclusive workplace and encourage candidates from all backgrounds to apply.