Patient Service Representative

Summary The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Full‑time, 40 hours per week. Variable schedule. Onsite. Responsibilities Develops and maintains a positive relationship with patients and families by greeting and providing prompt and caring responses to questions, requests, etc. Performs point‑of‑service activities [visit preparation, co‑pay collection, patient tracking and other duties] as assigned under the direction of the supervisor. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources. Manages third‑party payors and collection of co‑pays. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, etc. Ensures appropriate front desk inventory is maintained and communicates the need to the appropriate staff member. Provides for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines. Ensures overall department appearance, including cleanliness of the work area and waiting room as needed. Participates in clerical and administrative cross‑coverage efforts as needed. Ensures HIPAA compliance is followed. Other duties as required. Technical Expertise Experience working in a general office setting (clerical or administrative duties) is preferred. Experience working in a healthcare environment is preferred. Experience with a computerized scheduling system is preferred. Knowledge of medical terminology is preferred. Excellent interpersonal skills to communicate effectively via telephone or face‑to‑face with patients, families, physicians and other staff members within the facility. Strong organizational skills with the ability to effectively prioritize multiple tasks; ability to perform basic math skills to process insurance co‑payments. Experience with Microsoft Office (Outlook, Excel, Word) or similar software is required. Education and Experience Education: High school diploma or equivalent is required. Certification: None. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred. Years of experience supervising: None. Full Time FTE: 1.000000 Status: Onsite #J-18808-Ljbffr