Certified Medical Assistant - HEB Wellness Primary Care Clinic - Grand Parkway

Job Summary As a Medical Assistant, you’ll serve a key role in delivering a unique patient experience. You’ll make our guests feel as comfortable as possible while you administer general patient care and perform or assist in other medical procedures. You’ll serve as a coordinator or liaison between patients, physicians, and other health care team members. Key Responsibilities & Essential Functions Customer Service Welcomes each guest warmly and professionally; provides a caring environment. Handles guest interactions with the highest level of hospitality, responding to all requests personably, accurately, and in a timely manner. Accommodates special requests when possible. Assists with check‑in process and processes transactions required to begin or complete patient visits. Manages multi‑phone line system, answers calls, schedules appointments, and maintains clinic calendar and scheduling. Responds to emails and addresses patient inquiries. Resolves patient complaints and assists patients with all clinic‑related inquiries. Promotes H‑E‑B Wellness Primary Care services and develops an understanding of H‑E‑B‑sponsored health insurance benefits. Uses eligibility files, check‑in technology, electronic health record system, and overall workflow related to care delivery. Facilitates coordination of patient care, including referral process and follow‑ups. Obtains referring physician orders and outside facility images or reports as necessary. Patient Care Performs patient intake interviews, takes medical histories, and records vital signs. Draws blood, administers medications (including injections), collects lab specimens, and assists physicians with exams or other medical procedures. Provides clinic support and replenishes medical supplies and materials. Maintains collaborative, professional relationships with clinic staff. Ensures adherence to HIPAA regulations. Physical Demands & Working Conditions Function in a fast‑paced clinic or office environment. Sit or stand for extended periods. Regularly lift up to 20 lbs. Work extended hours and/or rotating schedules. Qualifications & Key Requirements Work Experience 1+ year of experience in office, clerical, or medical work such as medical assistant, admissions representative, or clinic support (preferred). 1+ year of experience in phlebotomy or blood drawing (preferred). Experience in customer service. Experience working with electronic health records (preferred). Knowledge, Skills, and Abilities Knowledge of medical terminology. Proficiency in MS Office and related applications. Advanced interpersonal, customer service, and issue‑resolution skills. Advanced written and verbal communication skills. Strong organization, follow‑through, and attention to detail. Bilingual skills (English – Spanish) a plus. Ability to quickly learn new procedures and processes. Ability to manage multiple priorities and shift focus between tasks. Ability to project process ownership, accountability, and initiative. Ability to work as part of a team with minimal supervision. Ability to apply good judgment and logic in performing duties and responding to customer needs. Education High school diploma or equivalent. Graduate of an accredited medical assistant or surgical technician program (preferred). Licenses and Certifications Medical Assistant certification (CMA). Basic Life Support (BLS) certification. Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. #J-18808-Ljbffr H-E-B