Personal Lines Claims Advocate

Elevate Your Career with Zander: Personal Lines Claims Advocate

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Account Manager and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Why Zander?

Unmatched Compensation:

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!

Outstanding Benefits:

• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

Your Role:

• Act as a resource/point of contact for clients auto insurance and property insurance claims issues.
• Develop positive relationships with Zander clients, and carriers.
• Manage open claims and aggressively pursue timely closure of all claims.
• Assist in investigation of claims.
• Participate in claims strategies and identify any potential issues.
• Be a resource to educate our clients on what will happen with the claims process.
• Analyze claims status, prepare and/or present reports to management.
• Keep abreast of all new developments in the claim's arena.
• Maintain an extensive knowledge of insurance coverages and markets.
• Document claim activity on agency and account management system.
• Other duties and assignments as directed by management.

Position Qualifications:

• Minimum 2 years' experience in claims administration, claims processing, or similar duties within personal lines or commercial property and casualty.
• Detailed understanding of multiple lines of personal lines coverages OR
• 2+ years of personal or commercial property and casualty experience.

Requirements:

• Excellent communication skills, both oral and written, are required.
• Must be self-motivated, problem solving/solution oriented with goal setting and project administration skills.
• Strong interpersonal skills including negotiation skills, team building skills, and flexibility.
• Must have strong internal and external customer service skills, with the ability to develop sound relationships with multiple clients and claims partners.
• Proficiency in the use of Microsoft Word, Excel and PowerPoint and minimum typing speed of 45 wpm required.
• Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing.
• Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required.
• Must have the ability to analyze and interpret claims information.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives required.
• Insurance and claims management designations/certifications a plus.
• You have a Property and Casualty license in Tennessee
• Bachelor's degree preferred.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.