Resident Service Coordinator

We are seeking a highly motivated and experienced Resident Services Coordinator to join our team.

SUMMARY

Assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place. The Service Coordinator prioritizes a person-centric model of service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assumes responsibility for coordinating programs and activities for eligible individuals on a group basis. Serves as a liaison to community agencies, network with community service providers, and seek out new services available to eligible individuals. Identify low-cost service providers and/or negotiate discounts. Monitors the ongoing provision of services from community agencies and appropriately documents participant’s use in the designated documentation management system. Manages the provision of supportive services where appropriate. Develops and maintains a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly individuals, persons with disabilities and emergency assistance. Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources. Promotes participation and links eligible participants to events. Identifies partners to provide health services and screenings to participants at their home or accessible community settings. Assists participants in building informal support networks with other participants, peers, family, and friends. Engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures. Assumes responsibility coordinating services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process. Outreaches to all individuals eligible for the program to provide education about the program and offer enrollment. Regularly engages all participants in the program to identify areas of need and make referrals to community agencies when necessary. Conducts telephonic and/or in-person participant assessments and screenings according to program social and health requirements and in accordance with established time frames. Collaborates and communicates appropriate information with care and service colleagues to achieve participant goals. Provides quality customer service to all eligible individuals including, but not limited to, answering questions, addressing concerns and assisting with basic needs from a person-centered perspective. Assists participants in acquiring and utilizing desired community services to address social determinants of health such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other services requested while in compliance under the policies and restrictions outlined by contract or program such as HUD and various accrediting organizations. Adheres to a follow-up and monitoring schedule outlined by participant preferences and/or contract or program requirements such as HUD and various accrediting organizations. Expectations to include telephonic and/or in-person visits in individual’s home as directed by protocols or needs. Assumes responsibility for related duties as required or assigned. Performs miscellaneous and specially requested tasks as needed such as gathering reports or interdisciplinary meetings. Participates in implementation of grants or special programs that benefit participants. Builds rapport with participants, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully. Manages time independently, completing required tasks and documentation within identified time frames. Works autonomously and as part of a team to ensure that participants are provided the best opportunity to successfully age in place. Responds to all communications (phone, email, fax, etc.) in a timely and professional manner. Accurately records labor time according to program and employer policy and procedures. Completes timely electronic and written documentation within required documentation systems to ensure accurate reporting of individual interactions, assessments and services. Completes all required forms with all participants who want to utilize the Service Coordination program. Completes Care Plans and monitoring of plans with participants according to program requirements, including follow up on referrals and services at implementation and an ongoing basis. Submit documentation needed for funder and quality Performance Reports in order to maintain funding for the program. Make travel arrangements including airfare, hotel and car rental. Submit and reconcile expense reports. Provide general support to visitors. Act as the point of contact for internal and external clients. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers. Respond to requests in a timely and professional manner. Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

High School Diploma or equivalent. A bachelor’s degree in social work or a related field is preferred. Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Strong written and verbal communication skills are necessary. Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served. Communicate professionally with all levels of the organization. Superior skills using Microsoft Office; Outlook is required. Ability to communicate in English clearly with others both orally and in writing. Valid driver license, ability to drive, and insurance.

BENEFITS

Comprehensive training. Competitive salaries and bonuses. Paid vacation, sick days and holidays. 401(k) plan with a company match. Medical. Dental. Vision. Employer Paid Basic Life Insurance. Employee Referral Program. Employee Awards and Recognition. Career Advancement Opportunities. #J-18808-Ljbffr Mayfair Management Group