Facility Management/Customer Relationship Analyst

Job Description and Duties

The position supports the California Department of Public Health’s (CDPH) mission and strategic plan by overseeing various complex technical analytical tasks related to program policy, procedures, and interpretation of the State Administration Manual (SAM) and the Public Health Administration Manual (PHAM) as related to Center for Health Care Quality (CHCQ) Facilities, Fleet, and Asset Management Programs. The Analyst II will enforce applicable requirements/standards and is responsible for preparing documents, reports, and making recommendations to senior management relating to all facility operations and space planning.

The incumbent works under the direction of the Supervisor I.

Teleworking may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

Please use this link to take the Analyst II exam:

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the .

Working Conditions

Telework Information     

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions,  hours worked per week , and  start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #(523512)  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email  View email address on calcareers.ca.gov  for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or,  a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent customer service skills
• Ability to establish workload priorities
• Ability to work well under pressure in a fast-paced environment
• Project management experience
• Strong communication skills, both written and verbal
• Experience with facility design/floorplan software/space planning
• Exceptional attention to detail
• Ability to multi-task

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire (SQ) Instructions:

PLEASE NOTE: Resumes, letters, Statement of Qualifications, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Supplemental Questionnaire.   Responses must be numbered and submitted in the same order as the Supplemental Questions. Simply copying and pasting your resume will also not be accepted.

Please answer each of the questions/prompts. Ensure your full name is in the upper right-hand corner of each page. Use 12-point Arial font. Each response should be no longer than one (1) page in length with questions clearly numbered and include the corresponding question/prompt being answered.

Supplemental Questionnaire Instructions:

1. Describe the roles and responsibilities you have had in the following areas:

1. Analytical and/or technical
2. Clerical and/or customer service

For each area, please include the position(s) in which you performed these duties, the length of time spent and end dates (month and year) for each position, and your level of responsibility.  If you have academic education from an accredited college or university, provide a brief timeline including the number of units obtained. If your experience is in the Analyst I classification, please specify your range.

Note : Applicants are not expected to have experience or education in all areas.

1. This role requires research and analysis, preparing reports, compliance checks, providing recommendations and technical documents, leading program implementation and evaluation, and advising management or program staff on technical matters.  Describe your professional technical experience and how it  has prepared you for advanced Analyst work.

1. Analysts at this level are expected to use critical thinking to understand and solve problems.  Successful candidates need the ability to independently review and research multiple sources of information.  This includes using numbers and facts to make decisions and/or giving advice and recommendations, using judgement and thinking carefully.  Please describe in detail, work you have performed in your previous roles that demonstrate this kind of analytical experience, including start and end dates (month and year) of each position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications.   Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected.