Order Process Specialist

Order Process Specialist

This position acts as a primary order processer and customer liaison by providing accurate order data processing and by resolving order-related discrepancies with our customer base to ensure that orders are processed according to policies and customer requirements.

Major Job Functions:

• Accurately enter customer purchase orders data received through various modes
• Verify order details such as product, quantities, pricing, and shipping information to ensure accuracy
• Ensure all incoming orders are processed in a timely manner and are in line with Sunny Sky standards
• Develop and maintain a vast knowledge of products and services offered
• Provide prompt order updates and exceptional customer service on order inquiries in a professional manner
• Coordinate with Accounts Receivable to mitigate credit risk
• Work with production and distribution teams to understand order status and fulfillment times
• Be aware of customer trends and other considerations to provide observations and updates to the operations team

Required Skills/Abilities/Education:

• Previous experience in high volume data entry with a large customer base, preferably in a manufacturing environment.
• Strong attention to detail and ability to maintain accuracy while working with large volumes of data in a fast-paced environment
• Strong problem-solving skills and the ability to adapt to changing priorities
• Ability to multi-task, prioritize and possess strong time management in a fast-paced environment
• Highly organized with excellent communication skills
• Knowledge with logistics; LTL, TL and freight rates
• Excellent customer service skills and the ability to build and maintain strong working relationships with co-workers, customers, and other departments across multiple manufacturing facilities
• Knowledge of Microsoft Office and other common technology platforms/tools
• Previous experience working in an ERP system, knowledge in SAP a plus
• Understanding of EDI and other methods of receiving orders
• HS/GED

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.