Member Care Advocate - Part Time Call Center

At CME, we believe in Banking That Has Your Back. As an employer ranked as one of the Best Employers in Ohio and the recipient of several Top Work Places awards, we have the backs of our Associates as well! Benefits Competitive bank paid time off each year 11 paid holidays every year 401(k) match of up to 6% Career advancement opportunities Annual mental health day Annual bonus potential Strong work/life balance Pet bereavement leave And so much more! CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Details We are currently looking for a part‑time Member Care Advocate to be a financial hero to our members! This position is located in our Member Care Center located in Downtown Columbus. Responsibilities Accurately perform member requests. Uncover and suggest financial services to meet the member’s needs. Responsible for all electronic services including responding to e‑mails, voicemail, and chat; online banking; iPay; mobile banking; and Apple Pay. Take initiative and find solutions. Qualifications High school diploma or equivalent. At least 2 years of consistent sales and/or service experience. Financial institution experience is preferred. To complete this mission, our financial hero needs to be friendly, approachable, empathetic, and accountable with great communication skills. The hero also needs to be solution‑ and detail‑oriented, remain accurate, and thrive in a fast‑paced environment. Being flexible and a multitasker will help our hero be the problem solver our members need. Do you have what it takes to be a financial hero? If so, click the Apply button! #J-18808-Ljbffr CME Federal Credit Union