Information Technology Support Specialist

Full-time

Technical Source

IT Support Specialist

Location: Morrisville, NC (Onsite)

Are you a hands-on IT professional who enjoys solving technical challenges and working directly with end users? We are seeking an IT Support Specialist to provide onsite support for a growing life sciences organization. This role will support employees, laboratory technologies, scientific applications, and critical IT infrastructure to ensure business continuity and operational excellence.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for hardware, software, and end-user technology issues.
Install, configure, maintain, and troubleshoot Windows and macOS workstations.
Support laboratory technologies, scientific applications, and connected equipment.
Manage user accounts, permissions, and access through Active Directory.
Troubleshoot network connectivity issues, including DNS, DHCP, VPN, Wi-Fi, and TCP/IP.
Support laptops, desktops, printers, docking stations, mobile devices, and peripherals.
Assist with software deployments, upgrades, patching, and system maintenance.
Document technical issues, resolutions, and IT procedures within the organization's ticketing system.
Collaborate with scientists, researchers, and business users to understand and resolve technology-related challenges.
Support data backup, recovery, and security best practices.
Maintain accurate IT asset inventory and lifecycle management records.

Required Qualifications

3+ years of IT Support, Desktop Support, or Help Desk experience.
Experience supporting Microsoft Windows environments.
Experience supporting macOS devices in an enterprise setting.
Hands-on experience with Active Directory user administration.
Experience troubleshooting hardware, software, and network-related issues.
Knowledge of DNS, DHCP, VPN, TCP/IP, and wireless networking.
Experience supporting mobile devices, including iPhone and iPad.
Experience using an IT ticketing system such as ServiceNow, Jira, Zendesk, or similar.
Strong customer service and communication skills.
Ability to work onsite in Morrisville, NC.

Preferred Qualifications

Experience supporting laboratory, biotech, pharmaceutical, healthcare, or research environments.
Experience supporting scientific applications, laboratory software, or scientific instruments.
Familiarity with Linux operating systems.
Experience working in regulated environments such as GMP, GLP, or GxP.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.

What Makes This Opportunity Unique

Work at the intersection of technology and scientific innovation.
Partner directly with researchers and technical teams.
Support cutting-edge laboratory environments and technologies.
Join a collaborative organization where IT plays a critical role in business success.

Apply

Vacancy posted 1 day ago

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