Customer Activation Manager
$101k - $162kDavid Joseph & Company
Job Description
Job Description
New York City, NY · On-site · Full-time Compensation: $101,000–$162,000 + competitive equity
About the CompanyOur client is an AI-native employee-management platform that automates payroll, multi-state compliance, benefits administration, and IT workflows so companies never have to think about them. Its AI agents take over end-to-end workflows like payroll processing and compliance management so teams scale without manual admin work. It's trusted by 1,000+ companies scaling from 5 to 500+ employees.
Founded 2023 · ~34 people (Series A) · Industry: FinTech / HR Tech
The RoleYou own the entire customer journey from signed contract through successful onboarding and graduation. Success is measured against a 90%+ activation rate and KPIs including time-to-first-payroll and onboarding graduation rate.
What you'll be doing
- Own end-to-end payroll implementations, ensuring successful data migration, tax setup, and first-payroll execution
- Manage multiple concurrent implementations, maintaining clear timelines and proactive communication
- Drive onboarding projects using standardized playbooks, escalation processes, and implementation milestones
- 3+ years in implementation, customer success, project management, or a related client-facing SaaS role
- Strong experience with payroll, HR technology, fintech products, or other highly regulated software platforms
- A proven ability to onboard and support companies from early-stage startups to 200+ employee organizations (prior payroll-provider or leading-fintech experience strongly preferred)
- Familiarity with HRIS systems, accounting software, or payroll platforms
- Experience at an early-stage or high-growth company where the playbook was being written
- A track record owning implementation metrics end to end with specific numbers
- Multi-tier customer-experience management
- Own a high-visibility function: every new customer activation flows through this role — you directly shape the first product experience for every customer, measured against a 90%+ activation rate
- An AI-native category bet: fast-scaling fintech automating payroll, compliance, benefits, and IT for 1,000+ companies
- Strong backing and team: a well-backed ~34-person team from marquee fintech and big-tech companies
- Location — New York City, NY
- Work policy — On-site
- Compensation — $101,000–$162,000 + competitive equity
- Visa sponsorship — Not available
- Employment type — Full-time
Vacancy posted 18 days ago
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