Customer Activation Manager
Warp
Job Description
Job Description
Job Summary
Customer Activation Manager
Warp
Full-time
In-Office | New York, NY, United States
About the Role
You own the entire customer journey from signed contract through successful onboarding and graduation. Every new customer activation flows through this role, which means you directly shape the first experience every Warp customer has with the product. Success is measured against a 90%+ activation rate and KPIs, including time to first payroll and onboarding graduation rate. You'll calibrate your approach by company size, run structured implementations across startups and 200+ person companies simultaneously, and work cross-functionally with Engineering, Tax Ops, and Customer Success to ensure no customer falls through the cracks.
What You'll Own
Own end-to-end customer onboarding from signed contract through graduation, with clear handoff criteria to Account Management
Execute tiered onboarding tracks calibrated to company size: lightweight self-serve for small accounts, structured multi-stakeholder implementations for mid-market and enterprise
Drive first payroll on the first eligible pay cycle, ensuring data migration accuracy, tax registrations, and bank verification are complete
Certify graduation: confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to customer setup
Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, zero dropped handoffs
Partner cross-functionally with Engineering, Tax Ops, and Support to resolve go-live blockers and custom setup needs .
Own and continuously improve the onboarding playbook: templates, escalation paths, and graduation criteria
Must-Have
3+ years in implementation, customer success, or project management in B2B SaaS with measurable onboarding or activation KPI ownership
Project management DNA: organized, process-driven, and calm under pressure juggling multiple concurrent implementations
Experience with payroll, HR tech, or fintech products; you understand the stakes of a missed pay cycle
Ability to calibrate your approach by company size: recognize that a 5-person startup and a 120-person company need fundamentally different onboarding motions
High agency and bias for action: you move without waiting to be unblocked
Nice-to-Have
Familiarity with HRIS systems like Rippling, JustWorks, Gusto, or other payroll platforms
Experience at an early-stage or high-growth company where the playbook was still being written
Track record owning implementation or onboarding metrics end-to-end with specific numbers attached
Background in fintech, B2B SaaS, or broader implementation-heavy roles beyond payroll
Benefits & Perks
Performance spiffs
Competitive Equity
$101,000 - $162,000 per day
...This is a Series A AI-native employee management platform that automates payroll, multi-... ..., Palantir, and MIT.You own the entire customer journey from signed contract through successful... ...and graduation. Every new customer activation flows through this role you directly...SuggestedContract work$10k
...that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their... ...that directly shape how companies move and manage billions, Ramp is the place to do it.... ...ensuring fast, effective onboarding and activation of newly closed customers. As a Senior Scaled...SuggestedFull timeWork at officeHome officeFlexible hours$10k
...that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their... ...that directly shape how companies move and manage billions, Ramp is the place to do it.... ...RoleScaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service...SuggestedFull timeWork at officeHome officeFlexible hours$163k - $262k
...that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their... ...that directly shape how companies move and manage billions, Ramp is the place to do it.... ...TypeHybridDepartmentSalesCompensationCustomer Activation Manager | EnterpriseThe listed range is...SuggestedFull timeWork at officeHome officeFlexible hours$10k
...that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their... ...that directly shape how companies move and manage billions, Ramp is the place to do it.... ...responsible for building and executing the activation strategy that drives spend adoption,...SuggestedFull timeWork at officeHome officeFlexible hours$101k - $162k
...Company Our client is an AI-native employee-management platform that automates payroll, multi-... ...Tech The Role You own the entire customer journey from signed contract through... .... Success is measured against a 90%+ activation rate and KPIs including time-to-first-payroll...Full timeContract work$10k
...payments, flagging risk, categorizing spend, and closing books. About The Role Mid-Market Bill Pay & Procurement Specialist Customer Activation Managers own the activation and expansion of existing Mid‑Market customers using Ramp's Bill Pay and Procurement products. You'll...Work at officeHome officeRelocation packageFlexible hours$10k
...consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess... ...to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the Role Implementation...Full timeWork at officeRemote workHome officeFlexible hours$66.31k - $70k
...Title - Customer Success Account Manager, Disclosure Engagement Salary - $66,313 - $70,000 Location - New York About CDP CDP is a global... ...Account Managers and contribute to the overall team expertise. Actively contributes to an effective and engaged team, clear on...Full timeWork at officeLocal areaCdp Global
New York, NY1 day ago$78k - $126k
...beneficial relationships between buyers and sellers. The Customer Success Manager (CSM) is part of the LinkedIn Sales Solutions organization.... ...product education options. Track and record customer activity in a timely manner in systems of record, i.e., Dynamics. Identify...For contractorsWork at officeFlexible hours$150.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action... ...of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible... ...Signature offer.Prioritize the most urgent work activities, organize tasks to avoid missing key...Full timeWork at officeFlexible hoursShift work3 days per week$153.85k - $181k
...legal infrastructure that founders use to manage equity, fund managers use to run... ...Work WithWe’re looking for exceptional Customer Success Managers to own and manage portfolios... ...maximum value from the platform, ultimately activating them as references for prospective...Full timeContract work$125k - $150k
...engine. As a Senior CSM, you aren't just managing accounts—you are partnering with... ...unified client experience.Be the Voice of the Customer: Serve as the ultimate internal advocate... ...consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real...Work at officeWorldwideFlexible hours$116.2k - $193.8k
...and hard-working professional to join our Customer Success Team specializing in Real Time Solutions.Customer Success Managers (CSMs) help clients realize value from LSEG... ...Effective customer onboarding and enablement activities.Strong, trusted relationships across...Full timePart timeInternship$128k - $252.5k
Position Summary Our Deloitte Customer team empowers organizations to build deeper... ...strategy, technology, creativity, and ongoing managed services to solve the biggest problems... ...and value. You’ll be responsible for activating customer’s GenAI solutions and...Local area- ...entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period...Contract workFor contractorsFor subcontractorWork at office
$104.33k - $156.49k
...business and society. The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you... ...metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities...Work experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per week$85k - $135k
...investment banking, securities, wealth management and investment management services. With... ...on messaging, onboarding, cross-selling, activation and servicing. Our goal will be to drive... ...16 Insider Reporting & Client-specific custom processes (e.g. custom reports, scripts,...Temporary workWorldwide$90k - $115k
...the brands, products, and offers they’re actively seeking.Our award-winning culture is... ...alike.The RoleAs an Advertiser Success Manager at adMarketplace, you'll own a portfolio... ...advertising, adtech, media, SaaS, or another customer-facing commercial role.Proven track...Summer workWork at office$115k - $125k
Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success... ...The CB Insights Senior Customer Success Manager (or as known at CB Insights, a Forward Deployed... ..., strategy, and success.Your Main Tasks:Actively serve a portfolio of assigned strategic...$123.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action... ....Role DescriptionThe Customer Success Manager, Senior Manager is a highly strategic... ...clients based on calculated ROI, ensuring all activities translate directly into tangible value...Full timeWork at officeFlexible hours3 days per week$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data... ...understanding of how data and identity is activated in the digital media ecosystemClear written and oral communicator...Work at officeFlexible hours$81.4k - $122k
...Care GroupJob ProfileClient Performance Manager IIIManagement LevelIndividual ContributorFlexible... ...of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent... ...engagement, and renewal readiness activities.Conduct regular customer touchpoints and...Full timeLive inRemote workVisa sponsorshipFlexible hours$97.5k - $162.5k
Job DescriptionCome join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed... ...architect, the CSM collaboratively designs and implements activities with end users and key business decision makers to assist...Full timePart timeInternship$128.2k - $192.2k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...impact-driven and focused on outcomes, not activity You have an entrepreneurial mindset and...Full timeWork at officeRemote workHome officeFlexible hours$10k
...that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their... ...directly shape how companies move and manage billions, Ramp is the place to do it.... ...Commercial CSM team owns post‑sale onboarding, activation, and adoption for Ramp's Commercial...Full timeWork at officeHome officeRelocation packageFlexible hours- ...over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza... ...time of day. Job Overview The Customer Development Manager – Office Products, E... ...Intelligence Monitor competitive activity, consumer trends, and channel developments...Summer workCasual workWork at officeFlexible hoursWeekend work3 days per week
$106k - $150k
...At Affinity, we’re building a world-class Customer Success organization and we’re looking for a Customer Success Operations Manager to be the key driver for how we scale, operate... .... Team Connection: Virtual team‑building activities and socials to keep our team connected,...Work at officeWorldwideFlexible hours2 days per week3 days per weekRevOps Report
New York, NY5 days ago$110k - $115k
Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York!As a Senior CSM at Dealpath... ...expert.Stay close to our AI roadmap: Our customers are actively asking about AI and our CSMs are on the front lines of how...Contract workWork at officeFlexible hours$135k
...experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make... ...to take the first step.Team missionAs a Senior Partner Success Manager, you’ll be responsible for ensuring the commercial success of...Temporary workWork at officeLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Activation Manager. Be the first to apply!
- customer business manager New York, NY
- bilingual customer service manager New York, NY
- customer service project manager New York, NY
- customer service supervisor New York, NY
- director customer care New York, NY
- senior manager customer operations New York, NY
- director customer operations New York, NY
- senior manager customer experience New York, NY
- insurance customer service manager New York, NY
- manager customer success team New York, NY