Automotive Service Advisor

Service Advisor Position at Independence Mazda

Independence Mazda is seeking a Service Advisor to join our team in Charlotte, North Carolina. This is a full-time, commission based position in the auto industry. As a Service Advisor, you will play a crucial role in maintaining and repairing vehicles to ensure customer satisfaction and safety. This is an individual contributor role, providing a great opportunity for growth and development in the automotive industry. Compensation & Benefits: The compensation for this position is $80,000 to $150,000 per year, paid biweekly. In addition, we offer a comprehensive benefits package including 5 day work week, medical, dental, vision, and life insurance, as well as a 401(k) retirement plan and paid time off.

Job Responsibilities

• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.

Education and Experience Requirements

• High school diploma, GED, or equivalent
• 2-plus years of experience in a service advisor role strongly preferred
• Experience or certification with specific manufacturer is a bonus
• Previous customer service experience
• Valid driver's license with an acceptable driving record

EEOC Statement: Independence Mazda is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.