Workforce Management Forecast Analyst - Staffing (MN)

$70k - $85k

Dahl Consulting

Title: Workforce Management Forecast Analyst - Staffing
Location : Minnetonka, MN (Hybrid, onsite 3-day/week)
Job Type : Contract-to-Hire
Compensation : $33.65 - $40.86 per hour W2
Conversion Salary: $70,000 - $85,000
Industry: Health Insurance
About The Role
Our firm is partnering with a leading nonprofit health insurance organization headquartered in the Midwest to identify a Workforce Management Analyst to join their growing team. This organization serves members across multiple states and is known for its focus on affordability, service quality, and operational excellence within the healthcare industry.
This is a contract-to-hire opportunity offering a pathway to full-time employment. Candidates must be eligible and interested in conversion without sponsorship. This role is primarily focused on workforce planning across operational areas such as Enrollment, Billing, Reconciliation, and Appeals & Grievances, rather than traditional call center environments.
Job Description
The Workforce Management Forecast Analyst - Staffing is responsible for developing and maintaining accurate volume forecasts and capacity plans that align with operational goals, staffing needs, and financial targets. This role plays a critical part in ensuring workforce strategies effectively match business demand through data-driven insights, scenario modeling, and strong understanding of budget constraints.
This individual will leverage historical data, trend analysis, and internal and external drivers to forecast work volume and translate those projections into actionable staffing plans. The role requires experience forecasting for departments of approximately 100 employees or more, with the ability to scale models and planning strategies for larger, enterprise-level organizations. A key focus is ensuring staffing levels are optimized while remaining aligned with budget targets and operational efficiency goals.
Key Responsibilities
Develop and maintain volume forecasts using historical data and forward-looking assumptions to anticipate workload demand
Translate forecasts into comprehensive staffing models, ensuring appropriate headcount to meet service levels and performance expectations
Build and manage capacity plans that align staffing needs with departmental and organizational budgets, incorporating productivity assumptions and cost constraints
Analyze trends across operational functions such as enrollment, billing, and claims-related areas to inform workforce planning decisions
Partner with business leaders to model multiple staffing scenarios, clearly communicating trade-offs between cost, service levels, and operational risk
Monitor forecast accuracy and staffing effectiveness; identify gaps and adjust assumptions to improve performance outcomes
Perform root cause analysis to address variances in productivity, capacity, and service delivery
Reconcile forecast inputs, assumptions, and outputs within workforce management models to ensure consistency and reliability
Identify opportunities to improve operational efficiency and optimize workforce utilization across teams
Present insights, recommendations, and workforce strategies to leadership in a clear, concise, and professional manner
Qualifications
Required
Bachelor’s degree or equivalent combination of education and experience
5+ years of experience in workforce management, forecasting, staffing strategy, or analytics
Proven experience forecasting work volume and building staffing plans that balance service level expectations with budget targets
Experience supporting departments of ~100 employees or more, with demonstrated ability to plan for larger headcount environments
Strong understanding of how workforce planning impacts financial performance, including labor budgeting, cost management, and resource allocation
Experience modeling multiple workforce scenarios and effectively communicating trade-offs to business stakeholders
Strong analytical, quantitative, and problem-solving skills
Demonstrated ability to perform root cause analysis and drive data-informed decision making
Ability to manage multiple priorities and deadlines with strong attention to detail
Excellent communication skills with the ability to influence and collaborate across all levels of the organization
Advanced proficiency in Microsoft Excel
Experience with workforce management tools such as Verint, NICE, or similar platforms
Preferred:
Experience with data visualization tools such as Power BI or Qlik Sense
Background in healthcare operations or other regulated environments
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: .
How To Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Vacancy posted 2 days ago

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