Inside Account Representative

*This is a full-time in-office position*

Join NICOR LLC as a Full-Time Inside Account Executive in Albuquerque, where your passion for customer service will flourish in a dynamic team environment! This is an exciting opportunity for anyone eager to kick-start their career in the manufacturing industry, with a focus on lighting and electrical distribution. You will engage daily with clients to solve problems creatively, honing your attention to detail in every interaction.

Working onsite, you will experience a vibrant culture that values innovation and integrity, while promoting high performance and forward-thinking strategies. Your call center experience will be invaluable here as you develop essential skills in a professional atmosphere that celebrates both fun and respect. The collaborative environment at NICOR LLC not only enhances your growth but also allows you to see firsthand how customer-centricity drives our success.
Who are we? An Introduction

Headquartered in Albuquerque, New Mexico, and with a nationwide distribution network, NICOR has manufactured innovative lighting solutions for over forty years. We build dependable products for residential, commercial, industrial, and enterprise-level lighting applications and specialize in functional LED technology for both indoor and outdoor spaces.
Day-to-day as an Inside Account Executive

As a Full-Time Inside Account Executive at NICOR INC, you will play a vital role in supporting sales efforts through a range of responsibilities that ensure customer satisfaction and operational efficiency.

Key responsibilities include:

• Communicate daily with the Sales Department regarding customer requests, inquiries, and order status updates.
• Utilize NICOR's Enterprise Resource System (SHIMS) to process orders and inquiries.
• Process customer orders, returns, and exchanges accurately and in a timely manner.
• Interpret customer requests to identify and address underlying business needs.
• Provide solutions to customer inquiries related to products, shipping, and accounts.
• Prepare and deliver accurate product pricing quotes for customer projects as required.
• Promote upselling opportunities: actively communicate, support, and drive adoption of sales promotions
• Provide timely and effective follow-up on sales calls, customer inquiries, and orders
• Maintain a high level of customer service and support by responding promptly and efficiently to Distributor Partners, Sales Agents, and end-users via phone, email, and other communication channels.

Would you be a great Inside Account Executive?

To excel as a Full-Time Inside Account Executive at NICOR INC, candidates must possess a unique blend of skills and experience that align with our customer-centric focus in the manufacturing industry. A High School diploma or GED is required, along with a robust customer service experience to effectively engage and solve problems for our clients. Sales experience and cold calling skills will empower you to connect with potential customers and foster strong relationships. Proficiency with the Microsoft Office suite is essential for creating accurate quotes and managing documentation efficiently.

The ideal candidate will also demonstrate exceptional attention to detail, enabling them to coordinate seamlessly with warehouse operations and ensure timely responses. A proactive attitude and strong problem-solving abilities will be crucial in identifying opportunities for value addition while supporting our overarching commitment to excellence and innovation at NICOR LLC.

Knowledge and skills required for the position are:

• High School diploma or GED
• Customer Service Experience
• Cold calling
• Sales experience
• Proficient with the Microsoft Office suite

Get started with our team!

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

Employment with NICOR is contingent upon successful completion of a background check and a drug screening. All candidates must pass these screenings to ensure compliance with company policies and safety standards. NICOR is committed to maintaining a safe, drug-free workplace for all employees.