Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member Full Time in Palmer, AK Benefits 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development License Reimbursement Role Description As a Team Member for our energetic State Farm Insurance Agency, you will cultivate and grow local customer relationships within this blossoming, growth-minded community. You'll promote the aspects of our agency that are closest to home and our lives while building meaningful public connections. We want personable, outgoing, and friendly people who are excited to engage with this community as both a team member and a career professional. Our town is community focused and celebrates individual expression. At State Farm, we embody those community ideals and would love for you as a professional to join us here! There's opportunity for growth in three different roles in our agency depending on your best fit. A Day in the Life Your typical day will include communicating with customers in a variety of ways - whether answering phone calls from customers with questions about their policies, responding to emails about coverage changes, meeting face-to-face with community members to discuss their insurance needs, or following up with customers to ensure their satisfaction. You'll find yourself switching between helping a family understand their auto insurance options, assisting a small business owner with liability coverage, and processing policy updates throughout the day. Responsibilities Provide prompt, accurate and friendly customer service Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Navigate customer-focused, needs-based review processes Help educate customers about insurance options that work best for them and their current lifestyle Build and maintain strong local customer relationships Promote agency services within the community Essential Qualifications Excellent interpersonal and communication skills (written, verbal, and listening) with a desire to improve Extreme ownership and personal accountability; taking responsibility for your decisions and choices Intrinsically motivated with \"Pride of Ownership\" and drive to accomplish tasks accurately and timely Ability to multitask while proactively problem‑solving situations with a detail-oriented mindset \"Together\" mindset with ability to improvise, adapt and overcome as part of a growing team Dedication to customers and commitment to positive interactions that further relationships Preferred Qualifications Successful track record of meeting sales goals/quotas from previous positions Avid interest in marketing products and services based on customer needs and requests Enthusiasm for helping families and individuals manage everyday risks while encouraging them to realize their dreams Experience Preferred but not required. We are willing to train the right person! Compensation $18.00 - $26.00 per hour State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr