Network Specialist III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Network Specialist III Job Title: Network Specialist III Agency: Health & Human Services Comm Department: Reg Office Sup Deskside Reg Posting Number: 18425 Closing Date: 07/29/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $4,523.16 - $5,166.66 Pay Frequency: MonthlySalary Group: TEXAS-B-21 Shift: Day Additional Shift: Days (First) Telework: Travel: Up to 30% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: BEAUMONT Job Location Address: 350 PINE ST FLR 9 Other Locations: MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX 181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A 5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS Brief Job Description: This position is open to U.S. Citizens and permanent residents. The Regional Network Specialist III is selected by and reports to the Health and Human Services Information Technology (HHS IT) Manager over Region 05 ITCSO. This position works under limited supervision with much latitude for initiative and independent judgment. The position serves IT staff as the central contact point for resolving escalated technical issues in Region 05. This position works with other technical support departments performing complex and advanced computer systems analysis work involving desktop, local area, and wide area network issues. The position oversees regional desktop and network related projects involving installation, implementation, and monitoring infrastructure and systems. The Network Specialist III will perform project and support management oversight over in-house staff and outside contractors including technical and tactical tasks, researching technological solutions, enhancements, and modifications to the existing environment that have an impact on customers. The position provides hardware and software support for all agency equipment including workstations, servers, printers, multi-function devices and network-related equipment. The position performs desktop and network reviews and performance monitoring using agency approved tools and adheres to all state policies and governing practices. When needed, the Network Specialist III will directly monitor vendor compliance. Working with other members of the staff in a senior position, the Network Specialist III will provide technical training and technical staff coordination. Specifically, the position interfaces with DIR (Department of Information Resources), and other Health and Human Services agencies, outsourced services providers, and the data center service provider; to deploy, move, repair, and track hardware and software assets of the agency. The Network Specialist III participates in workgroups and committees to address statewide technology initiatives, activities, and customer requirements. The position may serve as back up for the ITCSO Manager in his/her absence. This position will require occasional after-hours and weekend work and will need to be a leader with the region’s response to emergencies. Travel to other work locations may be required. The Network Specialist III will perform other duties, as assigned. Essential Job Functions (EJFs): Attends work on a regular and predictable schedule 8a-5p M-F including possible after-hours support as required to complete assignments and support customers/staff in the Region. The after-hours and weekends work may include some holidays when work duty dictates after-hours support such as network equipment upgrades, computer/site moves, natural disasters, and other IT related activities that can only be performed when end users are out. Leads the daily technical operations and activities of the Regional IT team. The Network Specialist III will know the IT staff in the region and be able to provide technical directions to unit staff so that customer service is maintained at an elevated level. Develops and maintains a working knowledge of the sites located within the region, the State of Texas Programs operating in the Region, the senior management of those Programs, the IT infrastructure and assets in the region, their use, the governing policy and practices setup by the State of Texas, and the resources within the state and the outside partners involved in the support of the IT systems within the region. Establishes and maintains positive working relationships with all levels of employees and stakeholders. Provide project management oversight of IT-related projects within the support area. Projects include yearly equipment replacements and software upgrades for customers throughout the region. Oversight also includes ensuring state policy and practice adherence. Monitors, coordinates, analyzes, and completes assignments and projects, providing information upon resolution to the Regional Manager or staff requesting information. Accurately communicate using reports, statistics and other correspondence to the manager, peers, and customers as requested. Complete, submit and respond to all IT assignments on a timely basis that meets management expectations. Provide first-level staff coordination and oversee the work of others. This work includes new installations, and computer moves (Change Requests) to complete short-term projects and for direct involvement with the planning and successful completion of long-term projects. The work also includes the management and accounting of I.T. assets. Must have reliable transportation with the appropriate insurance coverage and a valid Texas Driver’s License and capable of transporting computer/network equipment to complete work requests. Knowledge, Skills and Abilities (KSAs): *Technical Knowledge in identifying and resolving hardware, software, and network related issues. Knowledge of local and wide area networks Skilled in supporting network equipment. Skilled with desktop/network performance monitoring Knowledge in performing systems analysis work, technical solutions, and interpreting technical information. Working knowledge of current Microsoft platforms. Skill in the use of MS Office Suite products and SharePoint. Broad knowledge of support of systems, technical services, and end-user computing demonstrating a knowledge of PC, mobile computing, LAN (Local Area Network), WAN, software, hardware, and troubleshooting techniques. Knowledge of network equipment. Knowledge and experience in support of network facilities, of personal computer hardware and operating system software Knowledge or experience in performance monitoring. Ability to analyze, troubleshoot and solve technical problems. Ability to organize and prioritize work; experience in project management and/or implementation thereof; technical coordination of IT personnel and operation activities. Ability to communicate orally and in writing with customers, vendors, and technical staff with tact and diplomacy. Skills in technical documentation. *Organization Knowledge of performing project management duties including project oversight, project status reporting, developing project documentation, resource organization, and scheduling Ability to organize workload and prioritize assignments Ability to manage multiple projects to meet required deadlines Ability to simultaneously coordinate and prioritize multiple tasks *Teamwork Ability to lead technical teams and oversee the work of others. Ability to provide technical training to others. Ability to establish and maintain effective working relationships. Ability to work as a part of a project team and contribute to team harmony and success. Ability to offer constructive ideas, encouragement, and support to other staff members while maintaining a positive, confident, and helpful attitude. *Customer Service Skill in providing excellent customer service Skill in communicating technical information to non-technical staff Ability to establish and maintain working relationships with vendors, customers, and technical staff Excellent written and verbal communication skills Registrations, Licensure Requirements or Certifications: ITIL (Information Technology Infrastructure Library) Foundations preferred but not required. A+, Network+ certifications preferred, but not required. A valid Texas driver’s license is required. Initial Screening Criteria: Graduation from a college or university with major course work in computer information systems, computer science, computer networking or other similar field of study is preferred. Education and work experience may be substituted for one another on a year-for-year basis. Experience supporting and troubleshooting desktops. Experience supporting Microsoft Windows and Microsoft Office. Experience with supporting users in an Active Directory environment. Experience in performing project management duties is preferred. Experience leading projects in an IT environment is preferred. Experience in coordinating and leading technical teams is preferred. AI experience is preferred. Additional Information: Requires travel approximately 30% of the time normally within regional boundaries. Occasional out-of-town travel with overnight lodging is sometimes required. Occasional overtime and weekend work are also sometimes required. Must be able to lift and move 30 lbs. of equipment Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual. Selected candidates must be legally authorized to work in the U.S. without sponsorship. #LI-IN1Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on click.appcast.io. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.