Pharmacy Customer Service Associate

Walgreens Boots Alliance

Englewood, CO

Job Description

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Englewood, CO vacancy

Pharmacy Customer Service Associate
Job Title Job Description Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications Prefer six months...
Suggested
Work experience placement
Flexible hours
Afternoon shift
Phenom People
Aurora, CO
4 days ago
Retail Customer Service Associate
$20.75 - $24.37 per hour
...SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to... ..., suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store'...
Suggested
Work at office
Local area
Shift work
FedEx Office and Print Services
Greenwood Village, CO
4 days ago
Sales and Service Agent Remote
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Centennial, CO
more than 2 months ago
Sales Account Representative
...Alleviation, we embrace the values of Ownership, Growth, and Service. We're dedicated to your success and offer an extensive training... ...of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while...
Suggested
Weekly pay
Work experience placement
Local area
Alleviation Enterprise LLC
Englewood, CO
10 days ago
Customer Service Associate I
...Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactio Customer Service,...
Suggested
Dollar Tree Family Dollar - Dollar Tree, Inc.
Centennial, CO
1 day ago
Flooring & Cabinet Order Processor
...Flooring & Cabinet Order Processor Job Category: Customer Service Full-Time On-site Centennial, CO 80112, USA Description Join a team that values people, solving problems, and organization Are you someone who enjoys staying organized, working with...
Full time
Work at office
Primera Technology, Inc.
Centennial, CO
1 day ago
Customer Service Associate
...Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register,... ...customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by...
Work experience placement
Seasonal work
Local area
Flexible hours
Shift work
Afternoon shift
Walgreens Boots Alliance
Littleton, CO
2 days ago
Sales Coordinator
...Must have a desire to work in Outside Sales Bachelor's degree preferred or equivalent experience Must have excellent customer service and problem-solving skills Must be able to multi-task and work on many different projects at one time Must be willing to...
4-Horn Investments LP
Littleton, CO
5 days ago
Sales Development Representative
...qualification of sales prospects. The SDR owns all of the beginning of the customer journey, specifically data mining, prospecting, and... ...metrics daily Maintain a strong understanding of products and services and innovate new ways to serve businesses Ensure an...
Work at office
Home office
Flexible hours
Pathify
Greenwood Village, CO
27 days ago
Sales Development Representative (Entry-Level)
$70k
...deliver cutting-edge business solutions backed by exceptional service. From office technology and managed IT to software and security... ...-makers Learn POA’s technology solutions and how they solve customer challenges Develop proposals tailored to each client’s needs...
Full time
Contract work
Work at office
Local area
Pacific Office Automation
Englewood, CO
8 days ago
Sales Development Representative (SDR)
$52k - $100k
...SDR) Ignite Your Career in Sales with Integrity Fire Safety Services! WHO WE ARE: At Integrity Fire Safety Services, we’re blazing... ...: Prospecting and generating leads to identify potential customers. Engaging with Property Managers, Building Engineers, and...
Full time
Work at office
Local area
Immediate start
Flexible hours
Integrity Fire Safety Services
Englewood, CO
20 days ago
Customer Service Associate - Morning Shift
$16 per hour
...hiring pay at: $16.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests... ...through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability,...
Hourly pay
Temporary work
Casual work
Immediate start
All shifts
Flexible hours
Shift work
Day shift
Raising Cane's
Greenwood Village, CO
4 days ago
Customer Service Associate
...This position is located in our Littleton, CO office. Put your motivation, energy, and service-driven mindset into a Customer Service Representative role with our Joe Morten & Son agency. Your professionalism and ability to adapt and problem solve will serve you...
Work at office
Monday to Friday
Great West Casualty Company
Littleton, CO
1 day ago
Customer Service Associate II
...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer... ..., wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance...
Contract work
Part time
Local area
Dollar Tree
Littleton, CO
2 days ago
Repair Shop - Customer Service Associate
$14 - $18 per hour
...Customer Service Associate Big Tool Box is a multifaceted neighborhood business serving the surrounding community for over 30 years. Our business includes; a Hardware Store (ACE), Garden Center, Small Engine Repair, Lawn Sprinkler and Rental businesses. We offer health...
Full time
Flexible hours
Phenom People
Englewood, CO
2 days ago
Mid Market- Sales Development Representative
$55k - $60k
Job Description Job Description Sales Development Representative Who we are Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies...
Flexible hours
SambaSafety
Englewood, CO
10 days ago
Client Relationship Specialist - Sales
...Relationship Specialist to be responsible for the sales of legal services to support our growing team. RESPONSIBILITIES: The... ...off ~ Parental leave ~ Vision insurance Education: ~ Associate (Preferred) Experience: ~ High-end sales: 5 years (Required...
Full time
Work experience placement
Work at office
Jones Law Firm PC
Englewood, CO
a month ago
Customer Service Rep
$18.81 - $23 per hour
...Description This employee communicates with customers for the purposes of answering questions,... ...ongoing and additional product/service needs, and supporting compliance to physician... ...such as patient orders Comprehend pharmacy prescription terminology Effectively...
Hourly pay
Lincare Holdings
Denver, CO
2 days ago
Office Administrator - Canada Exploration
$50k - $70k
...and handle incoming mail and shipments/liliMaintain office supplies, coordinate printing needs, and oversee general administrative services/liliSupport procurement processes, including purchase requisitions/liliAssist HR with new employee onboarding and office...
Work at office
Local area
AngloGold Ashanti
Greenwood Village, CO
3 days ago
Office Assistant
...accessories, and we offer an award-winning service department. The Position: We're... ...punctuality standards High school diploma or associate degree Titles experience a plus... ...Communicate effectively with outside vendors and customers Prepare check runs, bank deposits,...
Full time
Work at office
Fay Myers Motor Co.
Centennial, CO
2 days ago
Office Administrator with Professional Growth Opportunity
...onboarding, collections support, event coordination, writing and proofing — and that's the point. You'll learn how a professional services firm operates from the inside out. Day to day Own the front desk — phones, visitors, first impressions Keep calendars,...
Work at office
Sleeping nights
Flexible hours
Colorado Business CPA LLC
Greenwood Village, CO
8 days ago
Restaurant Office Administrator
$44k - $54k
...life, auto, home/property) and employee discounts on goods and services ~ Team Member Rewards, Milestone Recognition and Referral Bonuses... ...follow-ups to ensure Guest satisfaction Retrieve and verify custom event décor and amenities to meet Guest expectations...
Hourly pay
Temporary work
Casual work
Work at office
Local area
Flexible hours
Shift work
Weekend work
Cooper's Hawk Winery & Restaurant
Centennial, CO
3 days ago
General Clerk III
$27.32 per hour
...General Clerk III Bowhead seeks a General Clerk III to provide document management support services to the Office of Principal Legal Advisor (OPLA). OPLA requires case management support and administrative services for the execution of their broad and diverse mission...
Hourly pay
Full time
Work experience placement
Local area
Bowhead
Centennial, CO
3 days ago
Littleton Area Office Administrator
...Education: High school education or its equivalent. Associates degree preferred. Ongoing education encouraged.... .... Initiative with developing processes/systems around events - data organization and maintenance. Great customer service skills....
Hourly pay
Work at office
Young Life
Centennial, CO
2 days ago
Sales and Service Rep, Class B Route Driver *$5K Sign on bonus
$27 per hour
...commission Safety-Kleen in Englewood, CO is seeking a Sales and Service Route Driver This role will train to drive a Class B box... ...and always acting in a safe manner May visit 10-12 customer sites per day Switch out 15- & 30-gallon drums of solutions...
Full time
Local area
Relocation package
Safety-Kleen
Englewood, CO
9 hours ago
Gymnastics Front desk Receptionist
...and one-on-ones Be proficient in class progression and program structure and verify front desk is effectively communicating to customers Collaborate with program managers on marketing and sales plans for enrollments, and special events for assigned area Work to...
Work at office
Monday to Friday
Flexible hours
Afternoon shift
Active Athletics
Littleton, CO
1 day ago
Front Desk Receptionist
...for someone who enjoys helping others, thrives in a fast-paced environment, and is passionate about providing exceptional customer service. Our patients are often dealing with hearing loss and tinnitus, so we are looking for someone who is compassionate, patient, and...
Full time
Part time
Work at office
COLORADO TINNITUS & HEARING CENTER
Englewood, CO
14 days ago
Receptionist, Medical (Will Train)
$17 - $19 per hour
...patient-oriented professional to join our team. Caring for patients is our priority, so the optimal candidate must have excellent customer service skills and be able to work well with other team members. We are a paperless office; proficient computer skills are required....
Hourly pay
Full time
Private practice
Work at office
Monday to Friday
Day shift
Mountain Vista Eye Care
Littleton, CO
4 days ago
Service Receptionist
...Job Description Job Description Description: JOB PURPOSE / SUMMARY The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating...
BYERLY GROUP III INC
Littleton, CO
14 days ago
Tint and Mask Receptionist - Collision Center
...all about! Experience & Qualifications Needed: Greet customers and create a welcoming, professional environment. Answer and... ...check-in and questions regarding tint & mask and paint protection services Answer incoming calls and route inquiries appropriately...
Flexible hours
Mcdonald Automotive
Littleton, CO
7 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!