Bilingual Account Manager

Job Title

Responsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties

• Responsible for assisting in the maintenance of company Standards of Operation.
• Maintain accounts on the assigned route to non-renewed percentages that are at or below the company's weekly close / open standard.
• Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
• Answers the phone by the third ring in a pleasant and professional manner.
• Returned merchandise, including all remotes, manuals, or other accessories, is returned to store stock.
• Carefully check rental (lease) returns and promptly refurbish to "like new" condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional and timely manner.
• Maintain the assigned vehicle in proper working condition and appearance.
• Maintains proper care and security of inventory during transport.

Other Duties

• Responsible for cleanliness of the back room and the assigned company vehicle.
• Responsible for helping receive new merchandise.

Additional duties, as time permits include:

• Take customer order forms for the customers
• Verify customer order forms
• Commit to achieving customer and revenue growth
• Assist in store cleaning
• Assists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.

Requirements

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver's license and maintain driving record in compliance with company standards. Must have DOT certification (if required by law in your state).
• Must have one-year experience in a job requiring customer contact and complete the training program.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

Required Skills

• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to learn to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Efforts, Demands, and Conditions

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, you must determine alternate solutions and deal with the pressures of multiple activities and changes.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
• Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions.

Relationships

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $15.00 per hour

Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:

• Respect, Listen, and Respond
• Compassion with Accountability
• Integrity Above All
• Together We Succeed

As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.