Senior Services Receptionist (TEMPORARY)

Job Title

Receptionist

Job Description

Under the general direction of the Senior Services Manager, the Receptionist greets and assists visitors, members, residents, and staff members. Provides information on program inquiries, registration, facility use, payments, and addresses general questions both in person and on the phone and works collaboratively with other staff.

Examples Of Duties

Essential functions: Functions may include, but are not limited to, the following:

• Acknowledge and assist all persons that enter the building with eye contact, a smile and professional greeting
• Answers all incoming phone calls with professionalism in order to provide information, transfer to appropriate party or take messages
• Retrieves and reviews voicemails throughout the day, returns calls or relays messages accordingly
• Provides factual information which may require interpretation of policies and procedures
• Proactively communicates problems or delays to those affected
• Ensure all visitors are identified, have been signed in/out and do not cross the red line until directed
• Complete and maintain inventory of equipment, all office and art supplies, and food orders; distribute supplies as necessary, assist with re-ordering as needed
• Communicate clearly and concisely, orally and in writing

Occasional functions:

• May assist other staff as needed and with overflow work as assigned

Typical Qualifications

High School diploma or equivalent and three years customer service experience

Supplemental Information

Licenses and Certifications: Current and valid CPR and first aid certificate issued by the American Heart Association Valid California driver's license with a good driving record at time of appointment

Knowledge of:

• Local government organization and functions
• Applicable laws, codes and regulations
• Uses of all appropriate equipment and/or tools to ensure workplace safety
• Safety principles, practices and equipment related to the work
• Standard office practices and procedures
• Record keeping principles and practices

Ability to:

• Maintain privacy and security of all members and volunteer information and access to such information. Such information is accessed on a need to know basis for business purposes only
• Ensure compliance with policies and procedures related to safe work practices
• Multitask, understand and follow instructions
• Work independently
• Pass pre-employment screening/background/drug test

Skills:

• Have a positive attitude and willingness to be a team player
• Work in socio-economic and multicultural community
• Basic communication and telephone skills
• Basic algebraic and accounting calculations including monetary transactions
• Able to effectively present information and respond to questions from directors, employees and general public
• Effective interpersonal skills to maintain professional and positive relationships with members and staff
• Computer equipment and applications related to the work including Microsoft Office and Outlook