Medical Office Assistant

*Location:* Palm Springs, CA *Schedule:* Monday-Friday, 8:00 AM - 5:00 PM *Work Setting:* Hybrid (3 days in office, 2 days remote after training; subject to departmental needs) *Pay Rate:* $23.00/hour *Duration:* ASAP through 12/31/2026 *Dress Code:* Business Casual Position Overview Our healthcare organization is seeking a Provider Liaison to support provider offices by ensuring they receive timely quality performance reports, assisting with quality measure initiatives, and serving as a key point of contact for assigned providers. This role combines provider relations, administrative support, and member outreach to help improve healthcare quality outcomes. Key Responsibilities Provide Primary Care Provider offices with timely and accurate quality performance reports via email, phone, and Zoom meetings. Answer incoming emails, faxes, and phone calls from assigned provider offices. Build and maintain positive relationships with providers and office staff. Monitor and audit quality measure completion by reviewing systems such as LabCorp, RadNet, NextGen, and qHMO. Conduct outreach to members by phone and Artera to support completion of quality measures and preventive care services. Assist with resolving provider questions and concerns related to quality reporting and compliance. Support provider education on quality measures and reporting tools. Document all activities and communications in the electronic medical record (EMR). Perform general administrative duties including scanning, printing, faxing, and data entry. Qualifications High School Diploma or equivalent required. Minimum of 2 years of experience in a healthcare or managed care environment. Strong customer service and communication skills. Proficient computer and data entry skills. Experience performing administrative tasks such as scanning, printing, and faxing. Ability to manage multiple priorities and work independently while maintaining attention to detail. Ideal Candidate Experience working with physicians, provider offices, health plans, or healthcare organizations. Comfortable communicating with both providers and patients. Organized, professional, and service-oriented. Knowledge of healthcare quality measures, EMR systems, or managed care is a plus. Job Type & Location This is a Contract position based out of Palm Springs, CA. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Palm Springs, CA. Application Deadline This position is anticipated to close on Sep 4, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr