Supervisor Merchant Support and Payment Systems

Basic Function

HF Sinclair is seeking a Supervisor Merchant Support and Payment Systems in Salt Lake City, UT. In this role you will lead day-to-day operations of store technology support and Point of Sale (POS)engineering efforts, ensuring stable, secure, compliant, and efficient payment and retail system performance across a distributed store network. You will oversee a team of support specialists and POS engineers, driving prioritization and execution of work. You will also partner with vendors and internal stakeholders to resolve basic to complex customer POS and payment issues, manage enhancements, and improve operational maturity


Job Duties

• Supervise and develop support specialists and POS engineers; provide guidance, coaching, and mentoring.
• Establish clear priorities, manage ticket intake queues, and ensure SLA adherence.
• Coordinate POS system releases, upgrades, and incident responses (Verifone, Invenco (Gilbarco), NCR petroleum systems). Partner with the Lead POS Engineer to manage key POS, payment, and fuel system vendorsHold vendors accountable; facilitate performance reviews, escalations, and deliverable tracking.
• Serve as liaison between business stakeholders and technical teams, communicating impacts, priorities, and timelines.
• Support store operations, finance, marketing, and payments teams, with issue resolutions and operational improvements.
• Communicate impacts, priorities, and timelines to non-technical audiences.
• Lead and refine support processes, escalation paths, and documentation.
• Drive standardization of minimum technical requirements across a diverse store base.
• Provide data reports to support POS technology and payments initiatives.
• Supervises and develops the POS Engineering Specialists resolving complex POS and payment related technical calls for Distributors and dealers.
• Produces accurate and timely data reports to support POS technology and payments department initiatives.
• Addresses technology and network issues related to payment acceptance, both internally and externally.
• Collaborate with the Payments organization's as an contributing SME to the organization on POS hardware, software, and emerging technologies in the petroleum space.
• Works closely with stakeholders to identify issues, capitalize on opportunities, and ensure new initiatives are securely and effectively implemented.

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion

Experience

• A minimum of eight (8) years in petroleum POS and related payment systems
• A minimum of three (3) years of people management experience.
• A minimum of two (2) years of POS Vendor management experience

Education Level

Bachelor's degree in IT, Computer Science, or Business management or related experience

Required Skills

• People Management Skills
• Technical understanding of POS systems, mobile payment applications (Android/iOS), and payment processing
• Strong problem-solving, decision-making, and analytical skills
• Effective leadership, interpersonal, and communication skills
• Ability to prioritize, delegate, and manage multiple initiatives simultaneously
• Proficiency with Microsoft Office and reporting/analysis tools (Power BI, Tableau)

Preffered Skills:

• • Helpdesk support experience including phone systems and troubleshooting
  • Vendor relationship management experience
  • POS Systems Certifications (VASC, ASC)
  • Payment Processor management (Fiserv, Chase, etc.)
  • POS Lab Support management
  • Card Present and/or Mobile channel Payment Processing

Supervisory/Managerial Responsibility

Direct supervision of a team of technical support staff spanning multiple levels of support in a hybrid work setting.

Work Conditions

Office based exempt role in Salt Lake City, Utah, with a hybrid shift potentially available after training. Some off hours and weekend support of staff and customers is required based on customer (internal & external) needs. Up to 15% travel by land and air required.


Benefits

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards.

Our One HF Sinclair Culture:

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.