Engagement Manager

Client Transition Consultant

Position Summary: The Client Transition Consultant leads client transition initiatives related to next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of data assets and services.

Key Responsibilities:

• Support client transition activities involving next-generation data assets, including national and subnational assets and future patient-level assets.
• Implement transition plans and manage implementation activities through completion.
• Monitor transition milestones and track open items through completion.

Cross-Functional Leadership:

• Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.
• Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.

Issue Resolution & Escalation Management:

• Resolve complex client data issues and coordinate second-line support with the appropriate internal teams.
• Partner across internal functions to drive timely and practical issue resolution.

Client Relationship Management:

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
• Serve as a trusted transition partner throughout the client lifecycle.
• Provide practical updates regarding transition status, open items, and next steps.

Change Management:

• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
• Support clients through operational and organizational changes related to new data assets and reporting solutions.

Process Improvement:

• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications:

• Bachelor's degree or equivalent experience.
• 58 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
• Knowledge of National and/or Subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

Preferred Qualifications:

• Ability to work effectively in a matrix environment across stakeholders.
• Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills.
• Strong business acumen.
• Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.