Front Desk Associate

Front Desk Associate

Forma Gym is looking for passionate, experienced and service driven Front Desk Associates to join our Front Desk Team.

As a team member of Forma Gym you will receive:

• Complimentary club membership
• Discounted membership for family members
• Discounts on services and products
• Hourly wage of $18.00/hour

Job responsibilities (include but are not limited to):

• Communicate and practice exceptional customer service and hospitality standards.
• Practice a clean and safe environment for staff and members.
• Greeting and assisting members.
• Cashier operations.
• Answering phones.
• Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service.
• Assist with special events.

Drivers of success:

• A heart committed to the service of others (minimum 1 year customer service experience required)
• Communication and interpersonal skill
• Organization skills & ability to multitask
• A passion for the fitness industry
• Initiative/problem solver
• Attitude of optimism & teamwork
• Familiarity with GSuite

Compensation: $17.00 - $19.00 per hour

About Forma

Forma Gym is a family owned and operated high-end premium health club company with locations in Walnut Creek and San Jose CA. We create a fun, passionate, and inspiring environment with unlimited potential for growth. Our mission is to improve the happiness of our members' lives through health and fitness. We believe in an adaptive, inclusive environment that embodies the full spectrum of fitness. We value every team member's contribution to the overall success of the company. We're always looking for team members who are dedicated to making a difference and who care about fitness and wellness in their lives and the lives of others. Join our team and make a real difference in people's lives.

Forma Gym encourages "we" culture. We are always working together as a team even though you might think you are doing something by yourself. Any single position or role cannot exist without the support of others. In other words, it is all about relationship. The relationship we build –the we—is essential in building a strong team and an organization. Furthermore, Forma Gym encourages employees' happiness in order to provide excellent customer experience. In order for the customers to feel like Forma a special place, we the staff who work at Forma need to feel that first. Employees' happiness is key for our organizational success.

Core values:

1. Deliver an unimaginable experience through legendary customer service.
2. "Life is good." Be optimistic and energetic.
3. Continuously pursue personal and professional growth and improvement.
4. Build trust through open and honest communication.
5. Make your life an adventure, be creative, and stay completely open minded.
6. Embrace change.
7. Play every day.