Technical Support Specialist

Kinetik IT is seeking digital superheroes. We offer paid personal days, group health/dental insurance, 401k and profit sharing just to name a few benefits. Working with us has its perks. Digital Superhero Looking for a digital superhero with commercial experience in full life cycle software development (analysis, design, implementation, testing). Our candidate will break the stereotype of being too nerdy to interact with clients to bolster confidence and deliver a great end product the Kinetik IT way. Our future developer likes working as a part of a team in a knowledge-sharing environment. Skills / Requirements Min of 3 years of commercial experience in full life cycle software development Min. of 2 years of commercial experience in developing Windows and Web applications with .NET (ASP.NET, VB.NET or C#) Writing solid scopes of work and estimating project tasks Consistently self-motivated to learn new and updated technology Nice to Have Excellent communication and writing skills Important Notes Salary based on experience. Education: College Degree Preferred. Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas. Project Manager As our Project Manager you will lead a team of digital superheroes and coordinate full life cycle software development. Responsibilities include analysis, solution architecture design, software development in .NET, SQL Server, quality code standards, accurate project documentation, tracking projects, preventing overruns and non-billable hours, technical interviews, training developers and supporting sales staff. Project Organization and Planning Project organization and planning Project timelines and schedules Budget control and deadlines Quality control/assurance Interviewing & hiring of software developers Min. of 3 years of commercial experience in managing a software development project team Min. of 5 years of commercial experience in developing multi-tier desktop and web applications with .NET Key Knowledge Full life cycle project management of software development projects (both waterfall and agile) Proficiency with VB.NET and C# Proficiency with current versions of MVC, Entity Framework, LINQ SQL Server programming (stored procedures) Key knowledge of Structured and Object Oriented Programming Techniques Key knowledge of application, database and GUI design Excellent communication and writing skills Nice to Have Configuration management using TFS; Scrum templates in TFS Experience in Rapid Prototyping Proficiency with software design patterns Important Notes Salary based on experience. Education: College Degree Preferred. Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas. QA Software Tester/.NET Developer We are seeking professional QA Software Tester/.NET Developers to join our Custom Software Development team and support QA software testing (manual and automated) and troubleshooting tasks (desktop and web applications). You must be passionate about creating great software solutions for our clients and digging deep to locate and find the cause of software bugs. Skills / Requirements Software troubleshooting, bug fixing and QA testing for Microsoft Windows desktop and web applications Writing queries in SQL Server 2008 and above 3+ years of experience in software QA testing and automated testing tools Ability to interpret client questions and determine what information is needed to provide an effective response Focus on end user troubleshooting and manage queue of support tickets Ensure excellent communication with customers resulting in high level of customer satisfaction Relay all pertinent information into the bug tracking system and interact with the application development team for application fixes and updates Develop and provide clarification and input on technical specifications, user manuals and other product documentation Ability to learn new software functionality quickly Nice to Have Knowledge Base management and maintenance 5+ years of experience in a related field such as programming, technical customer support and troubleshooting Bachelor degree in Computer Science, IT, IS, MIS, or similar degree or possess equivalent experience 1 year of experience with Microsoft Team Foundation Server Familiarity with Microsoft Access and VBA programming a plus Experience with technical writing a plus, or willingness to improve skills in this area Experience with bug tracking or help desk ticketing system a plus Important Notes Salary based on experience. Education: College Degree Preferred. Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas. Website Designer We are not looking for just anyone who has built a website, we are looking for someone who can see the big picture. Communicating effectively with clients, recognizing their needs, solving problems, and staying up to date with the ever changing world of website technology is a must. Skills / Requirements Min of 5 years of experience Adobe Photoshop, Illustrator, and Dreamweaver Creative design from concept to development Excellent communication and writing skills Portfolio of work for review Nice to Have Wordpress CMS Familiarity with PHP Degree in graphic design and/or web design Important Notes Salary based on experience. Education: College Degree Preferred. Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas. Customer Service/Account Representative Our business is about people first and client satisfaction is 1st priority at Kinetik IT. As a Customer Service / Pre-Sales Representative your priority is to nurture a superior customer experience by resolving concerns. Skills / Requirements Min of 3 years of experience per employer Min of 2 years inside IT sales experience with heavy outbound B2B calling plus prospecting Experience with technology or information technology service sales Complete data entry and maintain a matrix for company quotas Address customer concerns and/or satisfaction with a positive and friendly attitude Identify/develop pre-sales opportunities Maintain detail call reports on each call Nice to Have Candidates with demonstrated awesomeness in Customer Service designed for IT Services Technical aptitude and strong willingness to learn Excellent communication and writing skills Important Notes Salary based on experience. Education: 2 year College Degree preferred. Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas. Technical Support Specialist We are looking for a full-time Technical Support Specialist interested in furthering his/her IT career with a recognized industry leader. Position Summary The objective of the Technical Support Specialist is to provide superb customer experience through remote and on-site support to our clients. The IT Support Technician will interact daily with clients in order to fully understand client needs, requests and requirements. Our technicians strive to: Answer incoming calls and tickets from clients with technical problems Troubleshoot Windows 7, Windows 8, and business applications such as Office Document tickets and resolution within the ticketing system in accordance with company procedures Escalate issues as needed Reports to Lead System Engineer Minimum Qualifications & Requirements High School Diploma or equivalent required, Some college preferred Experience in a Help Desk or PC support required Person must have excellent phone and customer service skills Must have 1 call, 1 resolution mindset Must have reliable transportation Strong team player Must have experience and ability to explain technical issues to non-technical client representatives Must have a valid drivers’ license and a reliable working vehicle Ability to take part in on-call rotation Preference Given For Experience with a ticketing system a plus Experience working with Remote Management and Monitoring tools Systems Engineer The objective of the System Engineer is to provide superb customer service through remote and on-site support to our clients. The Systems Engineer will interact daily with clients in order to fully understand client needs, requests and requirements. Our technicians strive to: Successfully resolve incoming service tickets related to Windows Operating Systems including Windows XP, Windows 7, Windows 8, Windows Server 2003-20XX as well as service projects with the goal of complete customer satisfaction Participates in the support and implementation of client solutions as well as advising clients on technical challenges facing their business Provide end user support for business related technologies Perform network diagnostics and repairs Assist clients by identifying opportunities to better utilize current business technology Maintain a thorough knowledge of IT products and services Continually update their expertise on concepts relating to business technology and the Microsoft platform Document all work performed in accordance with company procedures and system tools Reports to Lead System Engineer Minimum Qualifications & Requirements High School Diploma or equivalent required, Bachelor's Degree preferred Minimum of 2 years of experience in hands on role working with Microsoft Server Operating Systems and installing Windows Desktop operating systems Working knowledge and at least 2 years experience deploying and supporting Microsoft Office applications Experience with Active Directory, Exchange and Small Business Server Experience with configuring and troubleshooting networks and firewalls Understanding of TCP/IP, DNS, DHCP, Active Directory, IIS, Exchange Server and VMWare Experience working on assigned tickets through completion and logging time and ticket status Experience supporting Backup processes and products (I.e. Acronis) Understanding of WLAN, security concepts Proven troubleshooting and diagnostic skills Strong team player Must have experience and ability to explain technical issues to non-technical client representatives Must have a valid drivers’ license and a reliable working vehicle Ability to take part in on-call rotation Preference Given For Experience with a ticketing system a plus Industry certifications such as CompTIA A+, MCTS/MCP, MCSE, CCNA Experience communicating with Remote Management and Monitoring tools and Network Operating Centers #J-18808-Ljbffr