Vessel Coordination Lead - Travel Desk

Responsibilities Work with the larger organisation across on developing & setting up the best-in-class centralised crew change planning, execution, and cost controlling. Function as the process owner to develop a simplistic and digitalised process and procedure for the use of the travel desk vessel coordination team. Own transition of crew change activities across all function into the travel desk vessel logistics centre. As the process owner for crew change process, constantly identify digital solutions and best practices to help streamline process and improve operational and cost efficiency. Work with both internal and external parties on constantly finding ways to help reduce crew change cost for the customers. Build a strong team of travel desk vessel seniors and coordinators, working with the team to delivery constant flawless service delivery to the internal and external customers. Define, communicate and deliver against clear service level agreement (SLAs) framework and constantly work on improving overall operational performance of the travel desk vessel logistics team. Work with colleagues across geographies and functions on consistent adoption and standardisation of crew change processes for existing and future clients and customer’s needs. Effectively communicate and collaborate with Crew Logistics Manager on seamlessly service delivery of the entire crew change process. Own engagement with leadership teams across the global range of V. offices on both adoption and service delivery of best-in-class crew change planning, execution and cost-cost controlling. Own and manage issues and escalations (L2/L3) for critical customers. Act as the inhouse “SME” and support Commercial and Operational teams on customer engagement of crew change process and standards. Accountable in developing and communicating strategic priorities and initiatives of the travel desk vessel coordination team to key internal and external parties. Ensure seamless working relations with the travel desk crew logistics team to drive best-in-class crew change and crew logistics process and execution. Lead and develop competencies of the senior colleagues and individual contributors. Other tasks that may be assigned by the leadership team as needed. Qualifications 10 years relevant crewing experience working in the maritime industry in a leadership capacity. Experienced in managing colleagues, customers, vendors across all levels and geographies. Excellent knowledge of terminal operation, vessel characteristics, and e2e crew change management. Must possess a Bachelor’s/College Degree from any field with relevant experience. Excellent experience in port operation planning, in a shipping line and/or logistics company. Excellent decision-making skills. Excellent Management and Leadership Skills Excellent analytical skills. Proven customer centric approach. Shows strong sense of urgency to meet customer requirements. Excellent communicator and team player. Excellent ability to influence various stakeholders. Excellent ability to thrive in a fast-paced environment and work effectively against tight deadlines. Proven multitasking and strong organizational skills. Additional Qualifications Experience in setting up and managing of department and transitioning of workload across locations/functions. Previous experience with Customer Service and Service Deliveries. Previous sailing experience as a senior officer in a maritime company. #J-18808-Ljbffr Oceanic Catering