TAC Team Lead, US Operations

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (sales, finance, marketing, customer service, logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance. How you will contribute In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. You will plan daily activities, implement and monitor quality standards, review and adjust KPIs and SLA for continuous improvement, and monitor, analyze and improve team performance to increase customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to ensure excellent responses to queries and requests, and manage individual performance. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Data management Leading teams, coaching and mentoring Managing performance driven by service level agreements and metrics Relationship management with a client focus Problem solving and analytical skills Communicating effectively, verbally and in writing Process management skills Working in a shared service organization – a decided advantage Relocation Support Available? No relocation support available. Job Type Regular Service Operations (Delivery) Global Business Services Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Mondelez España Galletas Production SLU