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Supply Chain Operations Coordinator (Bilingual English/Mandarin)

COSCO SHIPPING (North America) Inc.

We are seeking a detail-oriented and proactive professional to join our Supply Chain Operations Control Tower team.

In this role, you will serve as a central point of coordination for operational escalations, partnering cross-functionally with dispatch, sales, pricing, and customers to ensure timely issue resolution and continuity of service.

Key Responsibilities:

  • Serve as the primary point of contact for operational escalations related to supply chain services
  • Coordinate across dispatch, sales, pricing teams, and customers to resolve service issues efficiently
  • Proactively manage and resolve operational challenges, including:
  • Capacity constraints
  • Service disruptions
  • Appointment and delivery delays
  • Rate discrepancies and billing concerns
  • Partner closely with the Pricing team to evaluate alternatives and support solution development
  • Ensure clear, timely, and professional communication with all stakeholders
  • Monitor escalations through to resolution, maintaining accurate documentation and tracking
  • Identify recurring issues and recommend process improvements to enhance operational efficiency

Qualifications:

  • Bachelor’s degree in Supply Chain Management or a related field
  • Fluency in English and Mandarin Chinese (written and verbal) is required
  • 3–5 years of experience in logistics, drayage, trucking, or supply chain operations
  • Strong understanding of drayage operations, carrier networks, and port/rail processes
  • Excellent communication, problem-solving, and organizational skills

What We Offer:

  • Comprehensive health coverage – medical, dental, and vision
  • Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
  • Commuter benefits – support for mass transit and parking
  • 401(k) retirement plan – with a 100% company match up to 6%
  • Generous Paid Time Off (PTO)
  • Annual Discretionary Bonus – based on individual and company performance
  • Company-paid life insurance – with optional additional coverage
  • Fully covered short-term and long-term disability insurance
  • Employee Assistance Program (EAP) – confidential personal and work-life support

Vacancy posted 1 day ago
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