UX Project Lead

UX Project Lead

The District of Columbia is seeking applications for a User Experience (UX) Project Lead to help implement improvements to the digital hiring experience for internal and external users.

Complete Description

This position will work with the District Government's Client and other various City departments and external stakeholders to implement previously identified improvements to the processes and digital technology associated with the hiring experience. This position will lead the end-to-end design of the product, working collaboratively with developers, PeopleSoft experts and IT staff. A successful applicant will be an excellent project manager, creative, results-oriented, able to thrive in a fast-paced work environment and have excellent communication and relationship-building skills. The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to District Government that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches. Interested candidates must submit a resume, and a digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc.

Specific Duties & Responsibilities

• Support departments in digital service delivery improvement and implementation
• Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies.
• Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks.
• Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system.
• Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities.
• Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed.
• Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience.
• Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research.
• Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users.
• Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs.
• Lead the implementation of UX and UI changes to the hiring website in collaboration with the Client.
• Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed.

Minimum Qualifications

• Bachelor's Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets.
• 10+ years of professional level experience in a relevant field.
• Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation.
• Demonstrated ability in managing complex digital design and implementation projects in a government environment.
• Demonstrated ability conducting user research and translating raw data into insights.
• Demonstrated ability to display large amounts of information in simple, easy to understand formats.
• Ability to work both independently, and cooperatively within a team, leveraging other team member's work and abilities.
• Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
• Experience facilitating workshops and other meetings with senior-level stakeholders.
• Demonstrated ability to summarize and explain complex situations in both written and verbal form.
• Strong desire to improve local government services.
• High resilience and patience in working with people of varying levels of interest in digital service redesign.
• Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget.
• Superior organizational skills and ability to set priorities and respond quickly as priorities change.
• Familiarity with PeopleSoft (preferred but not mandatory).
• Familiarity with HTML.
• Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook.

Work Schedule / Environment

• In the office four days a week between Monday Friday, 8 AM - 5 PM
• Rare occasions of before/after-hours work will be needed to capture certain research

Skills

10+ yrs. planning, coordinating, and monitoring project activities.

10+ yrs. leading projects, ensuring they are in compliance with established standards/procedures.

Bachelor's degree in IT or related field or equivalent experience.

Creative direction and design.

7 yrs. brand strategy and storytelling.

7 yrs. web and mobile UI/UX.

7 yrs. UI/UX for human services applications.

The candidate has to meet the minimum requirements for a master level position which is 16 years of experience AND a Bachelors or the equivalent.

Compensation: $54.00 - $61.00 per hour