NOC Tier 1 Technician
Virtual Vocations Inc
To support a 24/7 Network Operations Center, the full-time NOC Tier 1 Technician will monitor, troubleshoot, and resolve customer network issues involving broadband circuits, routers, and VoIP, while working remotely with a preference for candidates in Holland, OH. Key responsibilities Monitor automated systems and troubleshoot basic to mid-level network issues Document all troubleshooting steps and coordinate with on-site technicians and service providers Escalate complex issues to Tier 2 Technicians and ensure timely resolution of tickets Required qualifications High School Diploma required; Associate degree preferred 1+ year of experience in IT support, networking, or customer service Basic understanding of networking concepts, including OSI Model and TCP/IP Entry-level certifications (e.g., CompTIA Network+) are a plus Must be legally authorized to work in the United States without employer sponsorship
Vacancy posted 3 days ago
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