Shift Leader

Shift Leader Pay Transparency: Earn between $17.25 and $17.75 per hour plus digital tips (Potbelly does not guarantee tip earnings). As a Shift Leader, you will lead and behave according to Potbelly values. You will manage and develop associates to execute outstanding product quality and customer service, build sales, and control costs for each shift. What's In It For You Competitive pay Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities **If hired, you must meet and maintain all eligibility requirements to qualify** Qualifications Delight customers with great food and good vibes Friendly and customer service oriented Strong written and verbal communication skills Enjoy problem‑solving Ability to work in a fast‑paced, noisy environment Comfortable managing potential allergens: peanut, egg, dairy, gluten, soy, seafood, shellfish Heat tolerance; knife skills are a plus At least 18 years old Minimum one year supervisory experience in a restaurant or retail environment preferred Ability to stand/walk for 8‑9 hours as needed Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois applicants must become food safety certified within 30 days of employment Job Duties and Functions Lead team members on shifts, assigning tasks and providing feedback Ensure security procedures are followed Maintain back‑of‑house procedural standards Count drawers and follow daily cash handling procedures Prepare quality finished products efficiently Comply with health and safety standards for food, cleanliness, and safety Restock food line, chips, and cooler Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash Operate cash register; handle, balance, and follow all cash handling procedures Effectively handle customer complaints or issues Other duties as assigned All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health; in other states through ServSafe, the National Registry of Food Safety Professionals, or the National Environmental Health Association. At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Application Deadline: Submit applications by 6/23/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline. #J-18808-Ljbffr