Benefits Counselor

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking 25 skilled Benefits Counselors to join their upcoming class. In this role, counselors will guide employees through various benefits programs and available services. While counselors play a key role during open enrollment, their responsibilities are expanding to support benefit communication projects throughout the year.

Key Responsibilities

• Answering benefits questions for all core products available to employees: medical, dental, vision, life and disability, and all voluntary and miscellaneous products.
• ID card assistance
• Finding in-network providers
• Benefit administration login and password resets
• Enrollment assistance
• Training in client benefit programs and services, call center technology and processes, and client benefit administration platforms.

Qualifications

• Bilingual English/Spanish Counselors must have California Life AND Accident & Health Insurance License.
• Need to obtain prior to starting: Life, Accident & Health Insurance Licenses for Arizona, Iowa, and Indiana.
• Must have Errors & Omissions (E&O) Insurance prior to starting.

Experience

• Experience with open enrollment.
• High volume call experience.

Skills

• Experience using modern call routing and CRM software to log data during live calls.
• Strong computer skills (must pass Computer Literacy assessment).
• Familiarity with navigating backend enrollment systems to reset passwords and fix user flow errors.

Additional Requirements

• Must have their own equipment including a laptop (not Chromebook), plug-in headset, and monitor. A monitor and headset may be provided if needed.
• $300 security deposit if a monitor and/or headset is needed.

Schedule/Shift

• Talent should expect to work 35-hour work weeks (up to 40 hours depending on work volume).
• Monday-Friday, 7.5-hour shifts between 9am-8pm EST. Flexible scheduling available.
• No overtime allowed.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

This position is subject to compliance with all applicable laws, regulations, and company/industry requirements.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients