Quality Engineer

Company Description

At TA Services, we don't just move freight - we move business forward. Since 1986, we've been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn't an afterthought - it's a competitive advantage. We're intentional about building a workplace where you're supported, challenged, and equipped to grow. From day one, you'll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there's no limit to what we can achieve. If you're driven, collaborative, and ready to win, you'll fit right in.

Here's what drives us:

• People First - We lead with care, connection, and respect.
• Service - Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety - Built into every move we make.
• Results - High standards. Real outcomes.
• Innovation - We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let's take a closer look at the role

Job Description

Key Responsibilities

• Data Analysis & Performance Reporting - Analyze operational, inventory, and quality data including mispicks, claims, corrective action requests, audit findings, downtime, reservations, and non-conformance trends.
• Develop and maintain dashboards, scorecards, and reports to identify risks, trends, and opportunities for improvement.
• Prepare and present Quality Management Reviews, inventory meeting presentations, month-end reporting, API data reports, finance reports, and other leadership reporting.
• Root Cause Analysis & Corrective Action Management - Lead structured root cause investigations utilizing methodologies such as 5 Why, Fishbone, A3, and 8D.
• Validate root causes using data and operational observations.
• Develop, implement, and monitor corrective and preventive actions (CAPA) to eliminate recurring issues and improve process performance.
• Inventory Quality & Operational Support - Monitor inventory accuracy and performance through reservations, cycle counts, row audits, drop point reviews, and related scorecards.
• Investigate inventory discrepancies and financial issues exceeding established thresholds.
• Coordinate operational requests and issue resolution activities across departments and shifts.
• Quality Management System & Compliance - Support ISO 9001:2015 Quality Management System requirements, including audits, change management activities, and document control processes.
• Participate in internal audits and ensure adherence to standard operating procedures and work instructions.
• Assist with corrective action tracking and compliance reporting.
• Continuous Improvement & Cross-Functional Collaboration - Partner with operations, inventory, finance, and customer-facing teams to identify improvement opportunities.
• Drive process improvement initiatives that reduce risk, improve inventory accuracy, and enhance customer satisfaction.
• Build sustainable reporting tools and accountability measures that support long-term operational performance.

Work Environment

• Fast-paced third-party logistics (3PL) warehouse environment.
• Frequent interaction with warehouse operations, inventory control, quality teams, and leadership.
• Combination of office-based analytical work and warehouse floor support.
• Exposure to warehouse equipment, inventory storage areas, and varying operational conditions.
• Occasional schedule flexibility required to support investigations, audits, and operational needs across shifts.

Days and Shift Information

• Standard hours: Monday-Friday, 7:00 AM - 3:30 PM
• Schedule may vary based on operational needs, customer requirements, inventory activities, audits, investigations, and support for alternate shifts as needed.

Qualifications

Education

• Associate degree in Engineering, Quality, Supply Chain, Business, or a related field; or equivalent combination of education and experience.
• Bachelor's degree in Engineering, Supply Chain Management, Quality, Operations Management, or related discipline.

Experience

• 2-4 years of experience in inventory management, quality assurance, process improvement, supply chain, warehouse operations, or related analytical roles.
• Intermediate Microsoft Excel skills including pivot tables, lookup functions, data analysis, and chart creation.
• Experience conducting root cause analysis and implementing corrective actions.
• Experience working with inventory systems, cycle count programs, and warehouse operations.
• Advanced Microsoft Excel skills including Power Query and data modeling.
• Experience with Power BI or similar business intelligence tools.
• Knowledge of Lean, Six Sigma, A3, 8D, or other continuous improvement methodologies.
• Familiarity with WMS, ERP systems, and data extraction/reporting tools.
• ISO 9001 Internal Auditor certification or willingness to obtain certification.

Personality Traits

• Analytical and data-driven.
• Naturally curious with strong investigative skills.
• Detail-oriented and highly organized.
• Proactive and solution-focused.
• Adaptable in a fast-paced operational environment.
• Collaborative and team-oriented.
• Accountable and results-driven.
• Strong sense of ownership and follow-through.
• Effective communicator capable of influencing positive change across departments.

Additional Information

Pay / Benefits / Perks

• Competitive pay rate
• Paid Time Off: Accrue up to five days of PTO in the first year; two weeks of vacation plus one week of PTO accrued upon first anniversary.
• Health & Insurance: Medical, Dental, Vision, Life Insurance, and Disability coverage.
• Additional Benefits: Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program.

All your information will be kept confidential according to EEO guidelines.