Insurance Customer Service Representative

Job Description

Job Description

Our Most Valuable Asset? You! 

Pella Insurance Agency in Brighton is growing our team, and we are seeking a Full Time Customer Service Representative to grow with us! We pride ourselves on our personalized service, and we are looking for someone who wants to be a part of our already outstanding team. We are not looking for just any Customer Service Representative, we are looking for the one who is detail oriented and driven to provide exceptional, individualized service . As our new Customer Service Representative, you will be joining us to provide our clients with the right policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their business for years to come. We know that providing the best service means providing for our team first, which is why we are dedicated to helping you meet your professional goals while maintaining your work/life balance, with professional development  and flexible scheduling.

If you are a team player who is ready to join an outstanding team, Apply Today!

Responsibilities

• Use your skills to create insurance quotes, shop renewals, and assist with policy changes . 
• Each interaction is an opportunity for you to educate and advise clients. 
• Utilize your exemplary attention to detail to issue insurance documentation, update client information, and assist with payments. 
• Answer client questions, problem solve, and follow up with your quality rapport building talents. 

Requirements

• Strong computer and technical skills, including Microsoft Office Suite proficiency. 
• Excellent written and verbal communication skills. 
• A detail oriented team player with a positive attitude.
• Conduct yourself in a professional manner in all communication, including via the phone, email, and face to face. 
• Property & Casualty License a Plus!

Benefits

• Mon-Fri Schedule
• Paid Time Off (PTO)