Customer Support Coordinator

Customer Support Coordinator

Titan America, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a Customer Support Coordinator for TITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

This salaried non-exempt position reports to the Administrations Manager in Admin Team. The Customer Support Coordinator will be the administrative support function in all things driven by customers; billing, sales, to name a few.

Responsibilities

• Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
• Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow-up of product returns and load diversions
• Use problem solving techniques to resolve issues, know when to engage others
• Use of SAP, JWS, software
• Set up and maintain customer master price list for external and internal sales in system
• Maintain all customer master files as it pertains to fuel surcharge, freight, setting up new ship to locations
• Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
• Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
• Copy, file, search archives and retrieve tickets for assigned accounts
• Crosstrain and provide support in multiple capacities within the Team

Qualifications

• 2-3 years administrative experience and Associate's degree/Bachelor's degree preferred
• Strong Customer Service or accounting-related experience preferably in a Sales environment
• Analytical and communication skills to deliver best results
• Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
• A good listener, ability to solve problems with minimal supervision
• High energy and proactive when a customers needs assistance, often delivering more than what was required
• Strong team concept skills required
• Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
• Ability to prioritize work projects
• Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.