Customer Relations Lead, PSA

Position Summary We’re looking for a Senior Customer Relations Specialist to join our PSA Customer Relations team. The role is based in our Boca Raton, FL office and requires full‑time onsite presence five days per week. Responsibilities Exercise discretion and exhibit sound judgment when engaging with internal and external parties. Collaborate with Operations and other departments to find appropriate solutions for customer responses. Provide accurate, valid, and complete information to customers using department protocols. Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution. Maintain accounts by processing customer adjustments. Continuously update the department spreadsheet of incoming orders. Escalate unresolved issues to the appropriate lead or supervisor. Qualifications High school diploma or equivalent; college degree preferred. At least 3 years of customer relations experience in a customer service environment. Experience handling customer resolutions, processing and investigating claims, and shipping and handling. Strong problem‑solving, communication, listening, and empathetic interpersonal skills. Detail‑oriented, organized, and capable of operating independently under pressure. Knowledgeable in Google Workspace and, preferably, Salesforce. Ability to maintain composure, remain open to ideas, and try new approaches. Physical Requirements Computer use: typing, mouse work, and prolonged computer use. Hand use: regular handling of various tasks. Hearing requirements: ability to hear alarms, signals, and verbal instructions. Lifting and carrying: ability to lift, carry, and move materials up to 40 pounds. Phone answering, texting, and computer operation may be required. Standing or sitting for extended periods. Compensation & Benefits Hourly rate: $23 – $28 (actual compensation varies by location, level, experience, and skill set). Health insurance (medical, dental, vision) for full‑time employees. Full‑time eligibility for fertility, commuter, and educational assistance benefits. 401(k) matching plan. Paid vacation and ten company holidays. Employee discounts on select grading services. Flexible scheduling options for many teams. Workplace Requirements The position requires onsite work at the Boca Raton office five days per week. Equal Employment Opportunity We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable law. If you require accommodation due to a disability or special need, please email View email address on click.appcast.io. Legal and Privacy Statement Collectors uses e‑Verify to validate your ability to work legally in the United States. We will not request personal information such as bank account details, social security numbers, or national IDs, nor will we ask for payments for business-related equipment. If you suspect fraud, contact View email address on click.appcast.io. For disclosures regarding personal information collected during the recruitment process, please see our Privacy Notice for U.S. Applicants. California residents may view additional information specific to California. #J-18808-Ljbffr Collectors Universe, Inc.