Spanish CC Sales Manager - Life Insurance

Job description:

Spanish Sales Manager - Life Insurance Call Center

Remote - Full time

The Spanish Sales Manager is a senior leadership role responsible for full ownership, oversight, and optimization of the Spanish sales operation. This role functions as the executive owner of the Spanish program, overseeing Spanish Sales Managers, Spanish-speaking advisors, and Spanish publisher lead performance.

The Program Manager is accountable for diagnosing performance gaps, improving conversion and efficiency metrics, and transforming the Spanish program into a scalable, profitable, and high- performing business unit. This role operates as a second-line leader, managing managers, driving KPI improvement, and serving as the primary strategic voice for the Spanish department across leadership and interdepartmental teams.

Key Responsibilities:

• Spanish Program Ownership & Strategy:
• Assume full operational and performance ownership of the Spanish sales program.
• Establish clear performance standards, KPIs, and accountability frameworks.
• Develop and execute strategies to improve conversion, premium, settlement, and profitability.
• Sales Manager Oversight & Leadership Development:
• Manage and develop Spanish Sales Managers.
• Review coaching sessions to ensure effectiveness and structure.
• Identify leadership gaps and implement development plans.

Performance Diagnostics & KPI Optimization:

• Analyze performance data to identify root causes of underperformance.
• Design and implement corrective action plans to close gaps.
• Continuously test and refine strategies to improve results.
• Spanish Publisher Leads & Profitability Oversight:
• Evaluate Spanish publisher lead sources for quality and ROI.
• Partner with Marketing and Operations to improve lead performance.
• Drive initiatives to improve profitability of the Spanish program.
• Escalation Management & Operational Excellence:
• Serve as escalation point for complex issues within the program.
• Ensure accurate reporting and documentation.
• Standardize best practices across Spanish teams.

Executive Communication & Cross-Functional Leadership:

• Provide data-driven updates to executive leadership.
• Translate frontline insights into strategic recommendations.
• Lead or contribute to cross-functional improvement initiatives.

Qualifications:

• 5–8+ years of progressive sales leadership experience.
• Experience managing managers.
• Strong analytical and program leadership skills.
• Spanish fluency strongly preferred.

Core Competencies:

• Program Ownership & Accountability
• Manager-of-Managers Leadership
• Performance Diagnostics & KPI Optimization
• Spanish Sales & Cultural Fluency
• Publisher Lead Profitability
• Interdepartmental Communication

Physical Demands

This is a remote, primarily sedentary position. The physical demands of the role include:

• Ability to remain seated and work at a computer for extended periods.
• Ability to use a computer, keyboard, mouse, headset, and other standard office equipment throughout entire 8-hour shift.
• Ability to communicate verbally by phone and/or video conferencing for extended periods.
• Ability to read and review information displayed on a computer screen for extended periods.
• Ability to perform repetitive hand and wrist movements associated with typing and computer use.
• Ability to maintain a suitable home work environment that supports safe and effective remote work.

Remote Work Environment

• Ability to maintain a professional, quiet, and distraction-free home office environment conducive to focused work and confidential client conversations.
• Ability to protect sensitive, confidential, and personal information by maintaining a secure and private workspace and following all company privacy and information security requirements.
• Ability to ensure reliable internet connectivity and a workspace that supports consistent productivity and professional communication.

Please note that there will also be a BASIC SKILL TEST (basic Computer Applications and Technology test) during the Interview process.

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies is one of the largest and fastest-growing independently owned Insurance Technology companies in the US. We offer comprehensive Life Insurance products that help many Americans with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 17 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.

Insurance Supermarket Inc. is committed to providing equal employment opportunities and maintaining an inclusive, accessible workplace in compliance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Reasonable accommodations are available to qualified individuals with disabilities throughout the recruitment and employment process. If you require an accommodation during the application or interview process, please let us know.

Make your mark. Apply today!