Product Owner - Point of Sale - Canada/Mexico and DocuSign

Product Owner

Inside the role, the product owner will play a critical role in supporting and enhancing the point of sale (POS) system used for credit applications, proposal management as well as contract document management. This role bridges business needs and IT capabilities, ensuring seamless customer experiences, compliance with financial regulations, and operational efficiency across the lending lifecycle. This role focuses specifically on point of sale process alignment opportunities of our Canada and Mexico operation with US operations and the accommodation of country specific process and regulatory requirements.

We take care of our team

Pay offered dependent on knowledge, skills, and experience

Benefits include annual bonus program; 401k company contribution with company match up to 8 % as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What you drive at DTFS

Requirements gathering & analysis

• Collaborate with stakeholders (sales, credit, compliance, IT) to elicit, document, and refine business requirements.
• Translate complex financial workflows (credit decisioning, quoting, contract booking) into opportunities for improvement and clear functional specifications.

System support & enhancement

• Serve as subject matter expert for POS system functionality related to credit applications, quoting, and contract workflows
• Partner with IT teams to design, test, and deploy system enhancements, integrations, and bug fixes.
• Partner with compliance teams to monitor regulatory changes and assess system impacts.

Testing & validation

• Develop test cases and execute user acceptance testing (UAT) for new features, upgrades, and integrations.
• Validate accuracy of information submitted for credit decisioning, quotation calculations, and contract generation.

Stakeholder communication

• Act as liaison between business users and technical teams, ensuring clarity and alignment with a focus on Canada and Mexico sales operation.
• Provide training, documentation, and support to end-users on POS system functionality.
• Communicate project updates, risks, and timelines to leadership.

Knowledge you should bring

• BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree
• Experience with POS systems, loan origination platforms, or CRM tools is a plus.
• Experience as a business analyst, preferably in financial services.
• Analytical mindset with ability to troubleshoot, validate, and optimize system logic.
• Ability to analyze business processes and document workflows.
• Proficiency in requirements documentation, process modeling, and functional specifications.
• Excellent communication skills to bridge business and technical stakeholders.

Exceptional candidates might have

• Background in automotive finance or equipment leasing industries.
• Knowledge of integration with e-signature platforms and dealer management systems.
• Bachelor's degree in business, finance, information systems, or related field.

Where we work

This position is open to applicants who can work in (or relocate to) the following location(s): Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Additional information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our human resources department at View phone number on click.appcast.io or toll free View phone number on click.appcast.io. For TTY/TDD enabled call View phone number on click.appcast.io or toll free View phone number on click.appcast.io