Complaints Team Lead - Customer Experience & Escalations
Goldman Sachs
Marcus by Goldman Sachs is seeking a Complaints Team Leader to guide a 15- to 18-person team in Richardson, TX. The role focuses on fair, efficient resolution of customer complaints, coaching, and process improvements to uphold regulatory standards. You will manage schedules, conduct regular one-on-ones, and partner with QA to ensure ongoing development and high customer satisfaction in a hybrid work model. #J-18808-Ljbffr Goldman Sachs
Vacancy posted 2 days ago
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