Sr Data Center FieldOps Technician

Job Description

Job Description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a skilled and meticulous Tier 2 Data Center Fiber Technician to support the installation, testing, maintenance, and troubleshooting of fiber optic and structured cabling infrastructure within a critical data center environment.

The successful candidate will be responsible for ensuring the integrity, reliability, and performance of fiber connectivity across the facility while supporting infrastructure deployments, Moves, Adds and Changes (MACs), and data center migration projects. This role requires a strong technical background, excellent troubleshooting abilities, and experience working within live production environments.

KEY RESPONSIBILITIES:

Fiber Infrastructure Support

• Install, terminate, splice, and test single-mode and multi-mode fiber optic cabling.
• Perform fiber patching, cross-connects, cable routing, labelling, and cable management activities.
• Maintain high standards of cabling installation in accordance with industry's best practices and data center standards.
• Support structured cabling deployments and infrastructure expansion projects.

Network & Data Center Operations

• Perform rack-and-stack activities for network, storage, and server equipment.
• Assist with data center deployment, migration, and implementation projects.
• Support network infrastructure installations and connectivity requirements.
• Executes Moves, Adds and Changes (MACs) activities while minimizing operational impact.

Testing & Troubleshooting

• Evaluate. Test and certify fiber links using OTDRs, light source and power meters, VFLs, and other industry-standard testing tools.
• Diagnosing and resolving fiber connectivity issues, signal degradation, and physical layer faults.
• Escalate complex infrastructure or network issues where required and provide detailed troubleshooting information.
• Ensure fiber connectivity meets operational and performance requirements.

Documentation & Compliance

• Maintain accurate installation records, test reports, patching schedules, and asset documentation.
• Update network diagrams, cable schedules, and infrastructure databases as required.
• Follow all data center operational procedures, security protocols, and change management processes.
• Ensure all work complies with health, safety, and environmental standards.

Stakeholder Management

• Collaborate with network engineers, project managers, implementation teams, and third-party vendors.
• Provide technical support and guidance during infrastructure deployments and maintenance activities.
• Communicate effectively with operational teams regarding project status, incidents, and planned work.

ESSENTIAL CRITERIA:

• Proven experience as a Fiber Technician within a data center, telecommunications, enterprise IT, or critical infrastructure environment.
• Hands-on experience installing, terminating, splicing, testing, and troubleshooting fiber optic cabling.
• Experience working with both single-mode and multi-mode fiber systems.
• Strong understanding of structured cabling standards and best practices.
• Experience interpreting technical drawings, floor plans, rack layouts, and cabling schematics.
• Familiarity with data center operations, changing management processes, and critical environment procedures.
• Experience supporting live production environments with minimal disruption to services.

Technical Skills

• Fiber Splicing and Termination
• OTDR Testing and Fiber Certification
• Structured Cabling Systems
• Cable Management and Labelling Standards
• Fault Finding and Root Cause Analysis
• Data Centre Operations
• Rack and Stack Deployment Activities
• Documentation and Reporting

Soft Skills

• Strong attention to detail
• Excellent problem-solving skills
• Effective verbal and written communication
• Ability to work independently with minimal supervision.
• Strong teamwork and collaboration skills
• Ability to prioritize tasks in a fast-paced environment.

Preferred Qualifications

• BICSI Certification (desirable)
• CFOT (Certified Fiber Optic Technician) or equivalent certification
• ECS or CSCS Card (where applicable)
• Vendor-specific fiber optic training and certifications
• Experience within hyperscale, enterprise, or colocation data centers.
• Knowledge of network infrastructure including switches, routers, and patching environments

PHYSICAL REQUIREMENTS:

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three-dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and give and receive information through speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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