TRANSPORTATION SUPERVISOR

Be You. Be Bold. Choose Duke. Transportation Supervisor Be You. At Duke, we celebrate individuality and the unique perspectives each team member brings to our community. As a Transportation Supervisor, you will play a critical role in keeping the Duke community connected by overseeing daily transit operations, coordinating transportation services, and ensuring safe, reliable mobility for students, faculty, staff, patients, and visitors. You will join a collaborative team committed to delivering exceptional customer service while supporting Duke's mission of excellence in education, research, and healthcare. As a Transportation Supervisor, you'll lead day-to-day transit operations, optimize transportation services, and drive continuous improvement efforts that enhance efficiency, safety, and customer satisfaction across Duke's transportation network. What You'll Do: Lead Transportation Operations Coordinate and oversee daily transit operations, including route scheduling, staffing assignments, vehicle deployment, and service adjustments. Monitor bus routes, track vehicle performance, and ensure service reliability through real-time operational oversight. Operate transit vehicles when necessary to support service continuity. Manage Scheduling & Staffing Develop and maintain operator schedules to ensure adequate staffing for semester routes, charter services, special events, and daily operations. Coordinate employee assignments, substitutions, overtime schedules, vacation coverage, and shift rotations. Dispatch drivers and communicate route updates, service changes, and operational notifications. Coordinate Charter Services Assist university departments and community partners in determining transportation needs and selecting appropriate vehicle services. Coordinate charter scheduling, staffing, documentation, driver preparation, and customer billing processes. Provide operators with route information, service expectations, and event-specific details. Support Vehicle Maintenance & Safety Participate in preventive maintenance planning and coordinate repairs and service appointments for university transit vehicles. Inspect vehicles to verify safety standards, operational readiness, and compliance requirements. Maintain accurate records related to inspections, incidents, accidents, and pre/post-trip documentation. Train & Develop Team Members Train and coach transportation staff on safe vehicle operations, customer service expectations, and operational procedures. Monitor employee performance and provide ongoing feedback and development opportunities. Promote a culture of safety, accountability, and service excellence. Improve Service & Operational Efficiency Analyze transportation operations, route performance, and equipment utilization to identify opportunities for improvement. Proactively recommend process enhancements, route modifications, and cost‑saving initiatives. Learn and utilize transit planning and tracking software to support effective decision‑making and operational oversight. Deliver Exceptional Customer Service Respond to inquiries related to transit services, bus routes, stops, schedules, and vehicle tracking information. Maintain professional communication through daily operational reports, email correspondence, and customer interactions. Serve as a resource for transportation‑related questions and service concerns. Additional Responsibilities Perform other related duties as assigned in support of Duke Transportation Services operations. What You'll Bring Education Work requires the ability to provide instructions, prepare reports, coordinate the work of others, and communicate effectively, generally equivalent to a high school education. Experience Three years of transportation services experience required. An equivalent combination of education and experience may be considered. Knowledge, Skills, and Abilities Strong organizational and scheduling skills. Ability to coordinate multiple priorities in a fast-paced environment. Knowledge of transportation operations, safety procedures, and fleet management principles. Effective communication and customer service skills. Ability to train, coach, and support team members. Experience using transportation tracking, scheduling, or dispatch software preferred. Licensure North Carolina Class A or Class B Commercial Driver's License (CDL) with Passenger Endorsement required. Choose Duke. At Duke, you'll find more than a job. You'll find a community dedicated to innovation, collaboration, and service. Our employees are empowered to make meaningful contributions every day while supporting a world‑class institution recognized for excellence across education, healthcare, and research. Job Code: 00000163 TRANSPORTATION SUPV Job Level: 09 Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.75 to USD $29.96. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending anoffer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members. Learn more at: Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑ related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas‑an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have aresponsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: View email address on click.appcast.io; phone: View phone number on click.appcast.io). #J-18808-Ljbffr Duke Clinical Research Institute