Director of Training and Development

The Director of Training & Development is responsible for designing, executing, and continuously improving training systems that develop capable, confident, and values-driven team members and leaders. This role ensures that every team member is equipped to deliver operational excellence and genuine hospitality while supporting long-term leadership growth and retention. The Director of Training & Development partners closely with the Owner/Operator and senior leaders to build a strong leadership pipeline and a culture of learning, accountability, and servant leadership.

Key Responsibilities & Tasks

Training Program Development

• Design, implement, and continuously improve training systems for new hires, cross-training, and leadership development
• Create structured training plans for Front of House, Back of House, and Leadership roles
• Ensure training materials align with Chick-fil-A brand standards, operational procedures, and food safety requirements
• Maintain training documentation, checklists, and certifications

Onboarding & New Hire Training

• Oversee onboarding process to ensure new team members are welcomed, equipped, and prepared for success
• Coordinate orientation sessions that communicate Chick-fil-A values, culture, and service expectations
• Ensure new hires complete required Chick-fil-A Pathway and in-store training modules

Team Member & Leader Development

• Coach trainers and Business leads to effectively train and develop others
• Identify high-potential team members and support leadership pipeline development
• Partner with leadership to create individualized development plans
• Lead or facilitate leadership workshops and skill-building sessions

Training Execution & Quality Control

• Observe team members on the floor and provide real-time feedback and coaching
• Ensure consistency in service, speed, accuracy, and food quality through proper training
• Track training progress, performance metrics, and readiness for role advancement
• Address skill gaps and retraining needs promptly

Culture & Hospitality Excellence

• Model Chick-fil-A’s core values and hospitality standards at all times
• Reinforce a positive, encouraging, and growth-oriented training environment
• Promote teamwork, accountability, and servant leadership

Collaboration & Communication

• Partner with Operators, Directors, and Leaders to align training goals with business objectives
• Communicate training updates, expectations, and progress to leadership
• Support store goals related to guest satisfaction, retention, and operational efficiency monthly

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.