Dispensary Store Manager

Store Manager

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and a retail network, High Profile Cannabis Shop. The company retails high-quality cannabis products at its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.

The Store Manager is responsible for driving sales performance by leading a high-performing team, delivering exceptional customer experience, and executing strategic sales initiatives. This role involves overseeing daily store operations, managing inventory to support sales goals, coaching employees to maximize productivity, and consistently identifying opportunities to increase revenue and customer loyalty.

Responsibilities include:

• Leading and managing all aspects of store performance with a strong focus on sales growth, operational efficiency, and profitability, while delivering a best-in-class customer service experience that drives repeat business and brand loyalty.
• Monitoring and analyzing KPIs with reports and data related to sales, customer satisfaction, and product inventory, ensuring targets are met on a weekly, monthly, and annual basis to drive growth and operational success.
• Networking with local organizations and community leaders, with the potential to participate in relevant community initiatives as approved by upper management.
• Ensuring employee training in POS systems, Customer Loyalty Programs, new brands/products, METRC/BioTrack, shrink & safety protocol, and cash handling.
• Staying informed on evolving consumer preferences, market trends, and regulatory changes within the cannabis industry to tailor product offerings, address customer challenges, and optimize sales strategies for customer satisfaction and revenue growth.
• Monitoring and maintaining inventory levels, assisting with product intakes, and communicating discrepancies to compliance and upper management.
• Running internal store meetings, providing feedback on employee development, sales opportunities, and organizational improvements.
• Maintaining visual standards, including merchandise presentation, signage, lighting, and general maintenance.
• Developing store's schedule to ensure proper sales floor coverage during peak selling hours.
• Complying with company cash handling policies and performing daily cash management responsibilities and compliance reporting per company policy.
• Collaborating with HR to interview, hire and onboard new employees and monitor employee development and goals.
• Collaborating with HR to conduct performance reviews, issue disciplinary actions, and manage terminations in accordance with company policies, ensuring a fair and compliant approach to employee relations and performance management.
• Ensuring implementation and adherence to all local and state laws and inspection requirements.
• Responsible for opening and closing the store, including securing the premises, preparing registers, and conducting end-of-day reports.
• Remain readily available to support business needs, including adjusting schedules, filling in during staff shortages, and stepping in when unexpected situations arise to ensure smooth operations.

Skills and experience you have:

• Bachelor's degree and 3-5 years retail management experience preferred, or equivalent.
• Comprehensive knowledge of retail operations, merchandising, and sales.
• Proficient in Microsoft Office applications, POS systems; experience with METRC or BioTrack preferred.
• Demonstrated track record of driving retail sales through effective team leadership, and personalized customer engagement, consistently exceeding sales targets and fostering a loyal customer base.
• Proven ability to motivate and influence others through personal actions and examples.
• Ability to drive proven improvements across all areas managed.
• Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.
• Ability to build and lead a best-in-class retail team.
• Strong results-orientation and commitment to quality, performance, and deliverables.
• Effective multi-tasker with demonstrated ability to prioritize.
• Ability to demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
• Willingness to work nights, weekends, and some holidays.
• Must be at least 21 years of age and able to pass a background check.
• Must be able to obtain and maintain required state licenses based on work location.

C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce the highest quality, indoor cannabis flower and extracted products at our state-of-the-art facilities in Michigan, Missouri, Massachusetts, Illinois, and New Jersey.

Benefits:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Short- & Long-Term Disability Insurance
• PTO
• 401(k)
• Employee Discount
• Company Paid Holidays
• Company Swag

* Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.