Apartment Maintenance Supervisor

Job Description

Job Description

he  Multifamily Maintenance Supervisor oversees all maintenance operations for a multifamily residential community or portfolio of properties. This role ensures that apartments, buildings, grounds, and mechanical systems are maintained to company standards and comply with safety, health, and building regulations. The supervisor leads the maintenance team, manages work orders, coordinates with vendors and contractors, and supports resident satisfaction through prompt and professional service.

Key Responsibilities

Maintenance Operations

• Supervise, schedule, and train maintenance technicians and porters.
• Oversee daily maintenance requests, preventive maintenance, and apartment turnovers.
• Inspect buildings, units, and grounds regularly to ensure safety and quality standards.
• Ensure all systems (HVAC, plumbing, electrical, mechanical, and appliances) are functioning properly.
• Maintain and update maintenance logs, work order systems, and property inspection reports.

Leadership & Team Management

• Lead by example, promoting teamwork, professionalism, and accountability.
• Conduct regular safety meetings and enforce OSHA and company safety standards.
• Mentor and develop maintenance staff through ongoing training and performance reviews.
• Plan and allocate resources to meet operational deadlines and priorities.

Budgeting & Inventory

• Assist the Property Manager in preparing and managing maintenance budgets.
• Control costs by effectively managing supplies, tools, and vendor relationships.
• Order and maintain an adequate inventory of parts and supplies.

Vendor & Contractor Coordination

• Solicit bids, coordinate, and oversee work performed by external contractors.
• Inspect completed work for compliance with quality and safety standards.
• Maintain strong working relationships with vendors and service providers.

Resident Relations

• Respond promptly to maintenance requests and emergencies with professionalism and empathy.
• Ensure apartment homes are ready for new residents on schedule.
• Support the property management team in maintaining high resident satisfaction scores.

Qualifications

• Experience: 3–5+ years of multifamily property maintenance experience, with at least 1–2 years in a supervisory or lead role.
• Education: High school diploma or equivalent required; technical or vocational training preferred.
• Certifications:
• • EPA Section 608 Certification (HVAC) preferred or required.
  • CPO (Certified Pool Operator) certification, if applicable.
  • Valid driver’s license and reliable transportation.
• Skills:
• • Strong leadership and communication skills.
  • Proficient in plumbing, electrical, HVAC, carpentry, and appliance repair.
  • Knowledge of building codes, safety regulations, and maintenance best practices.
  • Ability to use maintenance management software and mobile apps.

Working Conditions

• Requires frequent standing, walking, lifting (up to 50 lbs), bending, and working i