Concierge - Full-time Year-round Position

Job Description

Job Description

Description:

Work in the Heart of the Rockies and assist Guests with the ultimate Ranch experience!

Now hiring for full-time year-round Concierge Role 

Working Environment: 

Working Ranch & Guest Hospitality 

OBJECTIVE: 

The Concierge tasked with delivering top-notch service to our esteemed guests. This role involves actively interacting with guests throughout their stay, starting from their pre-arrival experience. This position is responsible for guiding guests to fully explore and enjoy what the Ranch offers and being a readily available point of contact during their stay . 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Greet guests, members, and visitors in the OC. Promotes Ranch to potential guests, provides general information and directions. 

• Make reservations for guest activities. 

• Make purchases for guests and posts transactions to accounts. 

• Arrange transportation as requested by guests. 

• Maintains maps and brochures pertinent to local area. 

• Assists in the coordination of special events, special guest programs, holiday events, promotions, etc. 

• Creating and distributing daily/holiday schedules 

• Preparing and sending pre-arrival information to upcoming guests. 

• Work with reservations team for clarification as needed. 

• Itineraries and nightly turndown cards 

• Prepare arrival bags, room, and guest package deliveries 

• Recording any pertinent information regarding each guest’s stay. 

• Opera working knowledge, billing, arrival, and departure process 

• End of Day processing 

• Billing and communication for the Ranch through the OC Daily. 

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs all related duties as assigned 

QUALIFICATION REQUIREMENTS: 

Education and Experience Requirements:  

• High School Diploma or GED; or 3-6 months of related experience and/or training • Previous experience in the guest service industry preferred 

• Previous hotel, resort or ranch experience preferred 

Communication Skills:  

• Must possess strong communication skills with the ability to interact in a positive manner with guests, members, ownership, and employees. 

• Must be able to handle complaints and difficult customers in a polite and professional manner. 

Language Skills:  

• Ability to read and comprehend simple instructions, short correspondence, and memos. 

• Ability to write simple correspondence. 

• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees and management. 

Computer Skills: 

• Basic skills in use of computers and data processing equipment. 

• Experience with MS Word and Excel required. Opera and Micros, Book 4 Time and Ivy experience desired but not necessary Mathematical Skills: 

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

Reasoning Ability:  

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

• Ability to deal with problems involving several concrete variables in standardized situations. 

Additional Qualifications:  

• Must possess a valid Driver’s License and be insurable by the company’s auto insurance carrier .

Employee is regularly required to talk and listen. Frequently required to sit, stand, use hands, type, and handle, or make use of sense of touch. The employee is occasionally required to walk, reach with hands, climb, or balance, stoop, kneel, or crouch. Must be able to frequently lift and move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.  

This Job Description is an overview of the scope of responsibilities for the Concierge position and is not intended to be an inclusive list of tasks and expectations. Employees are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.