Clinical Team Lead (MA/LPN) Patient Care & Ops

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Clinical Team Lead (MA/LPN)

Crystal, MN, US

12 days ago Requisition ID: 2054

Join one of Minnesota’s last independent healthcare clinics.
Voyage Healthcare has been serving the northwest Twin Cities for over 70 years, with more than 200 team members dedicated to delivering high-quality, patient-centered care. We are proud of our independence and remain committed to improving the well-being of the communities we serve. At Voyage Healthcare, our values— Care & Compassion, Belonging, Excellence, Teamwork, Well-Being, Impact, and Adaptability —guide everything we do.

If you are a Medical Assistant (MA) or Licensed Practical Nurse (LPN) looking to take the next step in your career and grow into a leadership role, we would love to meet you. Join a supportive, team-driven environment where you can make a meaningful impact on patient care while helping lead, mentor, and support a high-performing clinical team.

The Medical Support Staff (MSS) Site Coordinator serves as a clinical leader, coordinating the daily activities of the Medical Support Staff, ensuring proper staffing coverage, supporting employee development, monitoring performance, and maintaining compliance with OSHA and HIPAA standards. This position partners closely with providers, department leaders, and the Clinic Site Manager to support efficient clinic operations and exceptional patient care.

Hourly Range: $25.50 - $32.50, based on years of relevant experience.

Responsibilities:

• Coordinate daily workflow, staffing, and operational activities for the Medical Support Staff team
• Support recruitment, onboarding, training, and ongoing development of MSS team members
• Communicate and reinforce clinic policies, procedures, workflows, and best practices
• Monitor employee performance and provide coaching and support as needed
• Partner with providers, department leaders, and the Clinic Site Manager to improve clinic operations and patient experience
• Ensure proper operation, maintenance, and repair of medical equipment and instruments
• Oversee inventory management for medications, controlled substances, and clinical supplies
• Maintain compliance with OSHA, HIPAA, and organizational policies and procedures
• Provide direct support within Medical Support Staff departments when operational needs arise
• Assist the Clinic Site Manager with projects, process improvements, and other assigned responsibilities

Requirements:

• Graduate of an accredited healthcare program with current Minnesota licensure or certification, as applicable
• Current CPR certification
• Demonstrated ability to exercise sound judgement, discretion, and decision making
• Excellent communication, interpersonal, and team-building skills
• Strong analytical and problem-solving abilities
• Working knowledge of clinical practices, healthcare operations, and regulatory requirements
• Previous supervisory, lead, or team coordinator experience in a healthcare setting preferred
• Experience with staff scheduling, coaching, and performance management preferred
• Familiarity with electronic medical records (EMR/EHR) systems

Why Join Voyage Healthcare?

• Supportive, collaborative, and team-focused environment
• Competitive pay
• Education assistance opportunities
• Paid Time Off (PTO) + Paid Holidays + Birthday Floating Holiday
• Retirement Benefits with 401(k) Match
• Short-Term & Long-Term Disability
• Company-paid Life Insurance

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA #ind