Vice President, Program Management Lead — Private Client Office

Job Description

 

As a Vice President, Program Management Lead within the Private Client Office, you will bring a structured, collaborative, and outcomes-driven approach to moving the business forward. In this role, you will operate as an extension of the Business Manager—combining project leadership with business management to define priorities, structure work, track progress, and communicate impact. You will partner closely with the Business Manager to drive PCO expansion with key stakeholders, helping the organization remain agile and on track against key timelines. You will also partner closely with Finance, Sales Strategy, Technology, and Location Strategy to drive key initiatives, enable disciplined governance, and ensure leaders have clear visibility into progress, risks, and decisions needed.

 

Job Responsibilities 

• Drive a portfolio of strategic initiatives from intake through execution, adoption, and impact measurement, ensuring clear scope, milestones, and stakeholder alignment.
• Partner closely with the Business Manager to drive PCO expansion with key stakeholders, keeping workstreams agile, aligned, and on track against critical timelines.
• Partner with Location Strategy (strategy owner) and key stakeholders to translate location strategy into actionable plans, business readiness, and coordinated execution.
• Monitor weekly field performance dashboards and leading indicators to pinpoint hot spots, drive field conversations, and solution targeted actions to improve outcomes. 
• Own the structure and coordination of field leader business reviews for partnerships and sponsorships, partnering with Finance for data and insights; manage pre-reads, support facilitation, and drive actions and commitments to closure.
• Coordinate cross-functional inputs to Field Leadership onboarding (e.g., Sales Strategy, Technology, Finance, and other partners as needed), ensuring readiness, clear communications, and continuous improvement based on feedback.
• Coordinate cross-functional planning and delivery with Finance, Sales Strategy, and Technology, integrating dependencies, risks, and sequencing into a single plan of record.
• Identify opportunities to streamline processes and standardize templates to improve consistency, transparency, and execution discipline across PCO.

• Proactively surface risks and issues, escalate appropriately, and drive timely resolution while maintaining momentum and stakeholder trust.

   

Required Qualifications, Capabilities, and Skills

• 4+ years’ experience in business management, strategy, consulting, or program/portfolio management in a complex, matrixed environment.
• Strong stakeholder management skills with the ability to influence, align, and drive decisions across senior partners.
• Proven ability to independently structure ambiguous problems, build actionable plans, and deliver outcomes across multiple workstreams.
• Strategic thinker who is equally comfortable diving into operational details as they are into driving execution
• Excellent written and verbal communication skills, with experience creating executive-level updates and facilitating forums.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); comfort building concise dashboards and leadership-ready materials.
• Willingness and ability to travel 10-20% of the time

 

Preferred Qualifications, Capabilities and Skills

• Bachelor’s Degree in Business, Economics, Finance or related discipline (or equivalent experience) 
• Experience supporting senior leadership in a fast-paced, high-growth environment.
• Demonstrated ability to build and manage cross-functional stakeholder relationships at scale.
• Familiarity with risk and controls expectations in a regulated environment.
• Experience and passion for supporting a field organization, with a strong service mindset and ability to translate needs into scalable solutions and measurable outcomes.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.