Head Golf Professional

Job Description

Job Description

HEAD GOLF PROFESSIONAL

The Bridges Golf Club | San Ramon, California

Employment Type: Full-Time
Base Salary: $78,000 annually, based on experience and qualifications
Incentives: Performance-based incentive opportunities after 90 days
Schedule: 40+ hours per week, including weekends and holidays as required

Position Overview

The Bridges Golf Club is seeking an experienced, motivated, and service-driven Head Golf Professional to lead our golf operations in San Ramon, California.

The Head Golf Professional is responsible for the overall day-to-day management of golf operations, including Golf Shop and Player Services, tournament sales and execution, staffing and payroll, merchandising and inventory, revenue generation, financial reporting, and guest satisfaction.

The ideal candidate is a hands-on leader with strong golf operations experience, excellent customer service and team-management skills, and the ability to drive revenue while maintaining high operational standards.

Key Responsibilities

Golf Operations & Guest Service

• Oversee daily golf operations and ensure a consistently high level of service.
• Provide exceptional service to golfers, members, guests, tournament clients, vendors, and employees.
• Maintain a visible, hands-on leadership presence throughout the operation.
• Resolve guest concerns promptly and professionally.
• Oversee Golf Shop and Player Services operations, including service standards and daily procedures.
• Conduct regular inspections of the Golf Shop, cart staging areas, and surrounding areas.
• Ensure daily operational checklists and required procedures are completed.
• Assist with member events, tournaments, outside events, and Junior Golf programs.
• Provide golf instruction and lessons as appropriate.

Tournament Sales & Events

• Actively develop and grow tournament, corporate outing, charity, and group golf sales.
• Respond to tournament inquiries and leads in a timely and professional manner.
• Conduct property tours and present tournament packages, pricing, and services.
• Prepare proposals and coordinate contracts, deposits, event details, and required documentation.
• Maintain communication with tournament organizers from initial inquiry through event completion.
• Coordinate tournament requirements with Golf Operations, Food & Beverage, Sales, Course Maintenance, and other departments.
• Oversee tournament setup and execution, including registration, scoring, cart assignments, signage, and contests.
• Develop relationships with corporations, charities, associations, and golf groups to generate new and repeat business.
• Follow up with tournament clients to encourage repeat bookings.

Team Leadership, Scheduling & Payroll

• Recruit, train, schedule, supervise, and develop Golf Shop and Player Services employees.
• Establish clear expectations for performance, attendance, productivity, and guest service.
• Prepare employee schedules according to business volume and approved labor budgets.
• Review and approve timecards, punches, missed punches, meal periods, overtime, and payroll records.
• Complete payroll duties accurately and within company deadlines.
• Monitor labor hours and proactively control overtime and payroll expenses.
• Provide coaching, performance feedback, and corrective action when necessary and in accordance with company policies and applicable laws.
• Maintain a professional, accountable, and team-oriented work environment.

Merchandising & Monthly Inventory

• Oversee Golf Shop purchasing, receiving, tagging, pricing, displaying, and merchandising.
• Manage merchandise inventory and maintain appropriate inventory controls.
• Conduct and oversee monthly physical inventory counts.
• Reconcile inventory results and investigate shortages, overages, and discrepancies.
• Maintain accurate inventory records within the POS/inventory system.
• Manage Open-to-Buy planning, inventory levels, margins, turnover, and aging merchandise.
• Coordinate merchandise promotions, sales, vendor programs, and demo days.
• Maintain proper controls over merchandise, cash handling, and POS transactions.

Golf Cart Fleet & Player Services

• Oversee the condition, cleanliness, and operation of the golf cart fleet and Player Services equipment.
• Coordinate routine maintenance, warranty work, repairs, and replacement needs.
• Monitor and order operational supplies.
• Ensure cart and Player Services areas remain clean, organized, safe, and professional.

Revenue, Memberships & Marketing

• Promote memberships, card programs, tournaments, lessons, merchandise, and other revenue-generating golf programs.
• Develop promotions and special events to increase rounds, revenue, golfer engagement, and repeat business.
• Identify opportunities to maximize tee-time utilization and golf revenue.
• Collaborate with Sales, Marketing, Food & Beverage, Course Maintenance, and other departments.
• Participate in golf-related social media and promotional initiatives.
• Monitor online guest reviews and assist with appropriate responses and operational follow-up.

Financial & Administrative Responsibilities

• Prepare and review daily operational and financial reports.
• Assist with annual budgets, forecasts, revenue projections, and expense management.
• Monitor golf revenue, rounds, tournament sales, merchandise performance, payroll, labor, and other key operating metrics.
• Review financial performance and identify opportunities to increase revenue and control expenses.
• Assist with purchasing, invoice review, vendor management, and internal controls.
• Maintain accurate operational and financial records.

Qualifications

• PGA Member in good standing strongly preferred.
• PGA Level 2 or higher required; PGA Class A Professional preferred.
• Minimum four years of experience as an Assistant Golf Professional or comparable golf operations leadership experience.
• Daily Fee, Resort, or high-volume golf experience preferred.
• Tournament sales, coordination, and execution experience strongly preferred.
• Experience managing Golf Shop and Player Services operations.
• Experience with employee scheduling, timekeeping, and payroll administration.
• Experience with monthly inventory, merchandise controls, and Open-to-Buy management.
• Knowledge of budgeting, forecasting, P&L statements, expense controls, labor management, and financial reporting.
• Strong computer, POS, and golf management system skills.
• Demonstrated ability to generate revenue through tournaments, memberships, merchandise, promotions, instruction, and golf programs.
• Minimum two years of college education preferred.
• Strong leadership, communication, organizational, and customer-service skills.
• Professional appearance and demeanor with a positive, approachable attitude.
• Ability to work independently, exercise sound judgment, and take ownership of the operation.
• Must thrive in a fast-paced, team-oriented golf environment.

Schedule & Physical Demands

This is a full-time, hands-on management position requiring 40-45 hours per week.

• Must be available for early mornings, evenings, weekends, tournaments, special events, and most holidays as required.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, stoop, push, pull, and perform repetitive movements.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely lift, carry, push, and move golf merchandise, supplies, and equipment as required.
• Ability to operate golf carts and related golf operations equipment.
• Regular on-property presence and active participation in daily operations are essential.

Compensation & Incentives

Base Salary: $78,000 annually, based on experience, PGA credentials, qualifications, and overall fit.

Following successful completion of the first 90 days, the Head Golf Professional will be eligible for performance-based incentives tied to established operational, financial, tournament sales, service, and revenue goals.

Additional earning opportunities may include approved golf instruction and related programs.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Paid Sick Leave
• Complimentary Golf Privileges
• Professional Development Opportunities
• Golf Instruction Opportunities