Senior Customer Service Representative - Peripheral Vascular - 1st Shift

Senior Customer Service Representative

Work Flexibility: Hybrid

Schedule

1st Shift: Mon - Fri, 8:30am 5pm

Hybrid: In-office 2x/week

Overtime based on business needs

What You Will Do

As a Senior Customer Service Representative, you will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues.

• Answer incoming calls and processes email requests
• Place orders for distribution of product
• Build and maintain sustainable relationships with internal/external customers
• Provide accurate, valid, and complete information to our customer base and field sales team
• Follow up and help improve communication, workflow, and process guidelines
• Perform Salesforce data entry
• Meet required KPIs for PO processing, call requirements and email response time
• Partner with Warehouse and Logistics team to ensure orders are processed
• Communicate and collaborate with the customer service team, and proactively engage supervisor and manager on any issues/situations
• Adheres to all applicable medical device mandated compliance requirements

What You Need

Required

• High School Diploma or GED
• Three (3) years' relevant work experience

Preferred

• Experience as account representative; order processing; customer service
• Experience in Oracle, Salesforce, NetSuite

United States of America Pay Ranges:

• US10: $25.39 - $34.35 USD Hourly
• US15: $26.55 - $35.91 USD Hourly
• US30: $30.01 - $40.59 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.