Guest Services Lead

Description

SUMMARY:

Reports to the Guest Service Manager. In the absence of the Guest Service Manager or Supervisor, Lead is responsible for overseeing the daily operations of the Players Club and other Marketing outlets as needed at the direction of the Guest Service Manager.


ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Responsible for the day-to-day operations of the Players Club and Gift Shop; when manager or supervisor is not on duty.
• Assists with the execution of all promotional and special event activities associated with Players Club
• Resolves guest service issues involved with the Players Club
• Ensures staff development and training
• Follows oral and written instructions
• Work with confidential materials and minimal supervision
• Communicates effectively, orally and in writing
• Maintains effective working relationships with co-workers, customer, and vendors
• Performs other duties as assigned
• Assist other departments with information of upcoming events, as needed.

MINIMUM QUALIFICATIONS:

• One-two year player's club representative experience
• Casino promotions and player tracking experience (preferred)
• Knowledge of POS system (preferred)
• Cash handling experience (preferred)
• Excellent guest service skills
• Ability to work independently with little or no supervision
• Ability to operate computer software applications, including players tracking, Excel and Word
• Ability to work flexible schedules to include nights and weekends

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking and standing
• Constant hearing, seeing, and talking
• Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping
• Be able to lift and/or move up to 25 pounds

WORKING CONDITIONS:

• Work is performed indoors in a climate-controlled environment
• Close spaces while working with others
• Moderate noise levels
• Excessive noise and smoke

NATIVE AMERICAN PREFERENCE STATEMENT
Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.