ServiceNow Technical Architect

TEPHRA

Lutherville Timonium, MD

Description:

Responsibilities:

Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests
Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Guide the team in having the right level of details in the design artifacts.
Review the design and code to ensure it aligns to customer expectation and follows industry standards
Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
Follow up on outstanding development needs and provides timely status reports to the project manager
Advise on options, risk and impacts on business/ITIL processes
Communicate technical problems and solutions to both technical and non-technical audiences

Skills Overview:

ServiceNow platform implementation, development, support, enhancement
ServiceNow Discovery Configuration, Run Book Automation preferred
Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
Strong customer service and excellent verbal/written communication
Excellent attention to details, ability to multitask, and effective time management skills
Understand full ITSM application lifecycle
ITIL certified desired
ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.
Strong CSM and integration knowledge is a must.

Experience:

12 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to), SPO (desired) and Scoped Application solution
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer's in house team.
Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.
Past work experience with industry leading providers of ITSM tools
Must have experience in drafting design, present to architecture board and obtaining sign off.
Should be able to decide what is the right level of detail in low level design
Certifications - Certified application developer, Certified implementation specialist - CSM, ServiceNow Certified Technical Architect (preferred)

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Vacancy posted 1 day ago

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